Products with characteristics not available

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9 years 1 month ago #244997

-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.5.1

Hi,

i am having some problems with the update from 2.6.2 to 2.6.3
When i apply the update, all my products with characteristics are not available to purchase.

i have characteristics for color, size etc.
How to solve this problem? Or do i have to create al the characteristics again?

Thanks

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9 years 1 month ago #245009

Hello,

What do you exactly mean by "all my products with characteristics are not available to purchase" ? Can you show us some screenshot of how you configured your product / characteristics ?

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9 years 1 month ago #245067

Hi Mohamed,

Well almost all my products have characteristics like size and color, when i apply the update to 2.6.3
the characteristics size and color are no longer available at the frontend of the webshop!

This is before the update, the characteristic size is shown and you can put this article in the shoppingcart



This is after the update, no options are available and you cant put this article in the shoppingcart


The characteristics are still configured in the productoptions


This is the current characteristics page with the different characteristics options


I hope you have a solution for this problem.

Thanks!

Attachments:

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9 years 1 month ago #245068

Hi,

This is just a supposition but I don't think that the problem comes from the characteristics/variants themselves.
I think it comes from the customization of the product page layout which is incompatible with the changes made for the 2.6.3 and it breaks the HTML and this results in the characteristics selection area being hidden in the page.
If that's the case, it means that if you temporarily switch to the default Joomla template, you won't have the problem. And in that case, the problem must lie in one of the files of the folder templates/YOUR_TEMPLATE/html/com_hikashop/product/ that you can rename one by one to identify the one with the issue.
If the problem is not there, we would need the link to a page with the issue and a backend access to check the settings since no one else has the problem and we can't reproduce it, so I guess it would require first making a copy of the website to keep your live website working.

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9 years 1 month ago #245182

Hi Nicolas,

i tried to temporarily switch to the default Joomla template but unfortunately without success!
The folder templates/YOUR_TEMPLATE/html/com_hikashop/product/ is emtpy, so no files to change.

When i apply the update 2.6.3, all the characteristics/variants are gone in the frontend. When i remove a characteristic/variant from 1 product, the "add to cart button" and the "contact us button" is available again.

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9 years 1 month ago #245212

Hi,

You added a characteristic to the product but ; do you have some available (published) variants ?
What is the content in the second tab of your product configuration ?

Would it be possible to have an link/access to the front-end product page with the update in order to see the kind of issue it is ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Last edit: 9 years 1 month ago by Jerome.

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9 years 1 month ago #245218

Hi Jerome,

of course it is possible to have an link and access to the front-end product page.
i made a copy to a test environment.
I will send you a private message with the login credentials and link.

Thanks!

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9 years 1 month ago #245254

Hi,

The access you provided didn't work. It would seem that you provided the URL of the main website, not the test environment which might explain why the access didn't work.

We really need to see how you configured the products/variants to be able to analyze the situation.

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9 years 1 month ago #245272

Hi,

the credentials i provided are correct.
as I described in the pm:

Links from the test environment with update 2.6.3:
Link frontend: vankessel-ict.nl/projects/lelleee/
Link backend: vankessel-ict.nl/projects/lelleee/administrator

The live website without the update 2.6.3 is over here: lelleeefashion.nl/

Thanks

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9 years 1 month ago #245318

Hi,

Thanks for the additional information. All the details you provided wasn't passed to me.
I was able to check on the problem and my conclusion is that the problem is not in HikaShop.
It comes from the Magic Zoom extension that you have. If you disable it, the product page displays just fine on your test website.
It seems that the system they're using in the extension to replace the image area with their own needs to be updated to the changes we made for the integration of the microdata tags directly in the product page.
If you don't have the latest version of Magic zoom, you might want to update. Maybe they already changed that. Otherwise, you'll have to contact them to see what needs to be done to adapt to the new layout.

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9 years 1 month ago #245333

Hi Nicolas,

it was indeed the Magic Zoom extension that was causing problems! After an update of the Magic Zoom extension, al the problems are solved.... :woohoo: :lol:

Thanks again for youre great service!

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