Multiples order confirmation email

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9 years 4 weeks ago #246135

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.5.1
-- PHP version -- : 7.0.8
-- Browser(s) name and version -- : Chorme

Hello, our customer have 5 account representatives. They need that the order confirmation email send to account rep asigned to the buyer.
¿Do you know if I have any way to implement this into hikashop?

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9 years 4 weeks ago #246161

Hi,

HikaMarket have a "sales rep" mode but the vendor attribution is made thanks to a customer address or to a (item/order) custom field. It is also possible to store the "preferred vendor" in the customer profile.
But depending if the vendor attribution should be fixed (by yourself) or selected by the customer, a little development would be required.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 4 weeks ago #246163

Thanks Jerome,

In our case we have a preferred account rep for each customer. What is the "little development" that we have to do?
If I have installed hikashop is easy to migrate to hikamarket?
Regards,

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9 years 4 weeks ago #246188

Hi,

HikaMarket is an add-on for HikaShop ; there is no migration to do.

You can read more about HikaMarket in our documentation.
www.hikashop.com/support/documentation/1...tml#tuto_market_conf

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 2 weeks ago #246924

Hi, I have subscribed to hikamarket, and have installed it. I can't found where is the account rep selection to assign to a customer.
As I mentioned previously, each account rep acces to hikashop and they change the status of the orders of their customer.

How can I assing the account rep?
How I list only the orders for each account rep?

Regards,

Leo.

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9 years 2 weeks ago #246925

Hi,

The vendor selection requires a custom field ; you can use an item custom field or an order custom field.
Instead of choosing a "text" field, you can use the "vendor selection" one which propose to the customer to pick up a vendor in a list.
Then you can configure HikaMarket to use the custom field for the vendor attribution.
See "allow vendor selector" :
www.hikashop.com/support/documentation/1...onfig_market_general

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 2 weeks ago #246962

Hello, I can't see the "market tab" (see attached)
In other hand, we know who is the account rep assigned but the customers not know (can´t pick the account rep for himself).

Attachments:

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9 years 2 weeks ago #246968

Hi,

It looks like you have HikaMarket front-edition and not HikaMarket multi-vendor.
HikaMarket front-edition provide all front-end interfaces to manage your store but do not give the marketplace features.

If you want to upgrade your HikaMarket, you can use that special upgrade product :
www.hikashop.com/hikamarket-frontedition-to-multivendor.html

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 2 weeks ago #246991

I've upgrade to Multivendor.
I not see the mode selector in hikamarket.
We know who is the account rep assigned for each customer but the customers not know (can´t pick the account rep for himself).
I need to asign one account rep to each customer. Could you help me with the correct configuration? Regards.

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9 years 2 weeks ago #247022

Hi,

Please be sure you right have installed HikaMarket multi-vendor in your website and you have a new "market" tab in the configuration interface.
Then please read my previous message for the setting Allow vendor selector.

That setting and the feature is there for a "sales rep" where the customer have to choose his vendor.
There is a feature to let store in the user profile the preferred vendor but it is there to perform a pre-fill and the customer will still have the possibility to pick-up another value if he wants to.

There is also the "vendor zone" feature in HikaMarket which is based on the customer address and HikaShop zones.

Now if you want a new kind of vendor selection, it would require some development.
There are triggers in HikaMarket to allow (custom) plugins to add new vendor attribution rules ; so you can create your own algorithm in order to assign dynamically a vendor to a product (or to all products of an order).
www.hikashop.com/support/documentation/1...ctsVendorAttribution

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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