No order mail arrives at vendor

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8 years 8 months ago #250313

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2

Hi,
I don't receive an order mail, but the customer does. How come?

Sending a mail from the contact page form works fine (both mails arrive).

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8 years 8 months ago #250315

Hi,

We'll need more information to be able to help you as that could come from many things.
Did you disable any email in the menu System>Emails ?
Do you see the "order admin notification" emails in the menu Customers>Emails history ?
Are your orders status changed to "confirmed" ?
Are you not receiving the "payment notification" emails ?
How did you configure the settings of the Emails section of the HikaShop configuration ?
What payment plugins are you using ?

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8 years 8 months ago #250525

Hi,
1) I did not disable mails
2) in previous testings I had admin notifications in the history, but today here are none. But even the existing mails in the history were not sent out.
3) Until now the shop is in test status, so there was no payment until now.
4) I only use the Bank transfer plugin
- How to configure the shop system, that the admin mails go to a different address that the joomla main address? (e.g. shop@ instead of info@...)
- I can give you an access, in that case how to deliver the login to you?

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8 years 8 months ago #250546

Hi,

2. If you see an email notification in the email history and you didn't receive it, it means that HikaShop sent out the email but your email server had a problem sending it to the receiver email server, either because of something of the email not supported by your email server, or because the receiver email server refused the email (being flagged as spam for example).
So if that's the case, you'll have to check with your hosting company why the emails in the email history are not sent out in the logs of the email server, and/or test your emails with a spam checker like www.mail-tester.com/

4. You can enter the email of the shop owner in the Emails section of the HikaShop configuration. Make sure that the "order admin notification email address" is filled with your valid email address. If empty, the order admin notification won't be sent out by HikaShop.

5. We can have a look yes. In that case, please provide an access via our contact form along with a link to this thread:
www.hikashop.com/support/contact-us.html

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8 years 8 months ago #250798

Hi support,
when I fill in an mailaddress in the field "order admin notification email address" and make an order afterwards I get the message:

SMTP Error: data not accepted.SMTP server error: DATA END command failed Detail: Client does not have permissions to send as this sender SMTP code: 550 Additional SMTP info: 5.7.1

The customer mail is sent and received...

I will send a login for checking the backend. Thanks for help.

When you are logged in: could you please check the product listing_img_title.php, I messed up the code when trying to change the position of the price appearance... next time I'll make a copy of the original first, sorry...

Last edit: 8 years 8 months ago by GunShopper.

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8 years 8 months ago #250800

Hi,

That error indicates a problem with the sender email address. It's weird that you have the problem only for that email address.
But maybe the problem is that the sender and the receiver are the same email address for the order admin notification and your hosting email server doesn't like that.
In that case, try with different email addresses.

Regarding the view file overrides. If you messed up, just go on the views listing, click on the bin icon in the column "remove customization" for that view file and it will restore the original automatically.

Last edit: 8 years 8 months ago by nicolas.

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8 years 8 months ago #250867

Hi,
the addresses were not the same. nevertheless I changed the address but it still doesnt work... please login and check.

File overrides: thanks, I could remove the customization. Funny: When I simply open the file, do NO change at all, and save, an error occurs... see attached jpg.

I want to hide the Product code in the category list view and I want the price underneath the title - how to do?

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8 years 8 months ago #250962

Hello,

For your email issue can you save your emails "override", go back to original version and process some tests in order to see if that solve your email issue ?

For hide the product code in your categorie listing :
You can use some css code like this tutorial example, here .

Use your categorie listing WITH his ID with product code class in your Css selector , and use this command:

display : none;

To have the price underneath the title, use an override on your required view (you don't precise where you want custom your view...).
Find the "block" that display price, and the "block" that display title and remove their positions.

Hope this will help you to go forward.

Regards

Last edit: 8 years 8 months ago by Philip.

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8 years 8 months ago #251065

Hi,
1) I deleted the overrides (see attached Shot2). Still same problem. (see Shot 3 and Shot4: these show the actual settings).
The customer gets an email, shop@... does not. Message in frontend after customer clicked on "Buy": see Shot5.

2) As I wrote earlier, as soon as I change anything in the product listing_img_title.php, or just open it and do nothing and save, the frontend category listing is messed up (see older jpg shop_shot_1.jpg). Now I deleted the customization again in the VIEWS.

3) If I want to have the price under the Title in the Category List view, please tell me how to do. Your last answer I could not understand, sorry... And the space between the image and the title is quite big, how to change that one? see Shot6.

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8 years 8 months ago #251144

Hello,

1°) Can you try on your Joomla Configuration to switch to SMTP for PHP Mail ?
And process some tests to see if that works.



2°) I make some tests on your Views config and wasn't able to reproduce your error...
Can you be more specific in order to reproduce your issue ?

3°) I give you the theorical way to create a Css custom code, because you have in HikaShop an option to hide product code but that will hide for ALL your categorie listing, and so if you want hide it only on 1 Categorie listing, you have to use some Css code.

This way to custom your Css code can be a solution for your gap between your product image and price.
Now, and of course for this you need Css knowledge, and unfortunately I can give you the direction but forum aim isn't to provide Custom code.

In order to understand my previous answer :

For hide the product code in your categorie listing :
You can use some css code like this tutorial example, here .

Use your categorie listing WITH his ID with product code class in your Css selector , and use this command:
Selector (html balise groupe with class, parents -> childrens) {
     display : none;
}

Learn more about Css selectors (element target for apply the Css command), here .

To have the price underneath the title, use an override on your required view (you don't precise where you want custom your view...).
Find the "block" that display price, and the "block" that display title and remove their positions.

I'm ok to give your a way to custom your title position in your categories listing but if you don't understand my advice we will have hard time by switching price and image block, I mean this :



Like for previous Custom Css code, here some Php knowledge is required, and so I can't explain more.

Hope this will help you.

Regards

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Last edit: 8 years 8 months ago by Philip.

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8 years 8 months ago #251545

Hi,
first of all thanks for your help until now!

1) Mail problem: we try to check out here, it might be a problem on our side, because we use Exchange as mailserver and cannot use PHP Mail in Joomla...

2) The product code is hdden, I fixed that with custom css.

3) I thought I had precised where I need customization with the price display: on the category pages oth the shop, where the products are listed.
a) I tried to make an override in the frontend/product/listing_img_title.php. But no matter what I do, the effect is always what you can see on attached shot_01.


I will leave the override now as it is, so if you log in, you can see in the file what I did.
b) the block that displays the price with the span class lines is in a different php file, not in the listing _img_title file. So I don't know how to skip the lines as you showed in the developer tools screenshot.

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8 years 8 months ago #251552

Hi,

You're editing the correct file.
If you edit the file and you don't see any change, it means that you have some caching on your website and you need to clear the cache in order to see the changes.

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8 years 8 months ago #251624

Dear Nicolas,
I have cleared all caches (Joomla and browser) but still the problem is the same. Pleeeeease log in and check the file, and check the frontend too: you will see... And the price position is not changed at all...

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8 years 8 months ago #251647

Hello,

You make an error in your override, see this screenshot with inspect toll :



You must correct this point in order to make disappear Css order.

Regards

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Last edit: 8 years 8 months ago by Philip.

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8 years 7 months ago #252008

Hi Philippe,

I had this mess before, but if I correct from <s-tyle> to <style> and save, it doesn't take that change, it's s-tyle again afterwards...
I also tried to change the rights of the original file in product/tmpl/... but no change...
In which folder are the overrides?? Perhaps I could change via FTP...

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8 years 7 months ago #252013

Hi,

The - being added likely comes from RS firewall :
webcache.googleusercontent.com/search?q=...&hl=en&ct=clnk&gl=us

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