Problem with guest checkout

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8 years 7 months ago #253381

-- HikaShop version -- : HikaShop Business 2.3.5
-- Joomla version -- : 3.4.8
-- PHP version -- : 5
-- Error-message(debug-mod must be tuned on) -- : Guest checkout address issue

Hi,

Today we noticed a very strange issue with our guest checkout system, If any customer place an order using guest checkout and didn't enter the email address (just address) then the hikashop_user table don't get updated. that means this guest checkout user didn't get any user id and when we checked the order in admin then a hikashop_user table id ="180408" assigned to this user.

Now the customer's address belongs to the ID = 180408 which is incorrect. Do you have any idea about it?

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8 years 7 months ago #253383

Hi,

It's quite likely a bug of HikaShop.
And that has already been fixed.
Updating HikaShop would fix the problem.

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8 years 7 months ago #253425

Thanks for your reply. We cannot upgrade the hikashop at this moment as we need to check many things before updating like compatible plugins, template overrides etc. Can you suggest some quick fix unless we update hikashop?

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8 years 7 months ago #253428

Hi,

We have a staging site of our store and we upgraded the hikashop version few months ago to 2.6.1 but the same issue is still exist there as well. How can you say "Updating HikaShop would fix the problem". Can you please have a look of this problem and share suggestion to fix this?

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  • MODERATOR
8 years 7 months ago #253460

Hi,

I can say that because no one else reported such issue with the guest checkout in a while and that I remember someone reporting that some time ago and us adding a patch for that.
Try this:
- Make a copy of the website, switch to the default template of Joomla on the copy.
- Test that you still have the problem
- Update your HikaShop
- Test that you still have the problem
Normally, you should not have the problem anymore on the copied website indicating that the problem has been fixed and will be if you update HikaShop.
You can try to replace the file administrator/components/com_hikashop/classes/user.php with the file from the latest version install package (in the folder back/classes/), but it's possible that it creates bugs because it is not meant to be used with your version. You can try that and revert if it creates other problems.

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