Change of Status emails

Hi,

So do you mean that this occurred right when you updated ? Or several days later ?
The fact that you don't see any code in the emails could be the problem, but it could also just be your HTML editor playing tricks with you. Try turning off the "codemirror" plugin via the Joomla plugins manager and the code of the emails will display as simple textarea.
If you still don't see any code in the emails, then it means that the code has been removed (the update cannot do that). So download the install package again on our website if you don't have it and install it on yours. It will overwrite the emails code. Also click on the remove customization icon of your emails in the menu System>Emails so that it uses the default email code and not the one you customized via the interface.

Hi,

So what if you turn off the "code mirror" plugin. Do you see the content of the emails ?
If you check directly the files in media/com_hikashop/mail are they empty ?
If yes, you can copy them from the install package's media/mail folder.

Hi,

If you install the Starter edition, you'll loose the features of your commercial edition.
You can renew your subscription via the menu My account>My subscriptions and you'll get one more year of access to updates and you'll be able to download the install package of your commercial edition for the latest version of HikaShop.

If the files in media/com_hikashop/mail and not empty and that even turning off code mirror doesn't help in displaying the code of the emails in the email edition then I don't know. It could be some security module on your web server blocking that for security reason.
Try to do a backup of your website with akeeba backup and restore it on a local web server with xamp/lamp/mamp/wamp and see if it works for you that way, which would confirm that it comes from something on the server.

Hi,

So if you go in the menu Customers>Emails log, do you see the emails that were supposed to be sent ?
If you do, it means that the problem is actually not with HikaShop but either with your email server not able to send the emails, or with email receiver (emails go to spam, or are rejected).
If you don't, then please provide a backend access so that we can check your settings and a link to this thread via our contact form:
www.hikashop.com/support/contact-us.html

Hi,

So do you mean that there is no content in the emails in the menu Customers>Emails log or that there is no content in the emails you receive in your mailbox or in both ?

Hi,

Ok. Could you provide a backend access along with a link to this thread via our contact form so that we can have a direct look at the problem ?
www.hikashop.com/support/contact-us.html

Hi,

Thanks.
From what I can see in your backend, it looks as if the files in the folder media/com_hikashop/mail are missing or empty.
Could you also provide a FTP access the same way so that we can look deeper into the issue ?

Hi,

Thanks for the access.

I was able to understand the issue. It is actually linked to the integration with JMS multisites that you're using on your website which provides invalid data to the email system.
Changing the code:

if(empty($this->mail_folder)) {
			$config = hikashop_config();
			$this->mail_folder = rtrim( str_replace( '{root}', JPATH_ROOT, $config->get('mail_folder',HIKASHOP_MEDIA.'mail'.DS)), '/\\').DS;
		}

if(empty($this->mail_folder)) {
			$config = hikashop_config();
			$this->mail_folder = rtrim( str_replace( '{root}', JPATH_ROOT, $config->get('mail_folder',HIKASHOP_MEDIA.'mail'.DS)), '/\\');
			if(!empty($this->mail_folder))
			$this->mail_folder .= DS;
		}