I can not go to the category of products after updating

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8 years 5 months ago #257967

Hello

After updating Hikashop Starte 2.4 to version 2.6, I can not go to the category of product. I tried to reinstall hikashop without removal, but it has not helped.

Please help.

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8 years 5 months ago #257982

Hello,

We'll need more information about your issue to correctly advise you, can you tell us how you configured your "category of product" and how you're displaying it ?

Thank you.

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8 years 5 months ago #258014

Hello
In the old version I had Root / Product category / Product tax category / Order status / Brand and now I can only see the Root / Product category / Brand.
Coming into the components/hikashop/category I see HTTP ERROR 505 with this link riza.msk.ru/administrator/index.php?opti...ry&filter_id=product , but if I remove prametr filter_id (product or number of id) I can see the Root like on image.

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8 years 5 months ago #258017

Hi,

Try clicking on the "rebuild" button of the categories listing in the backend.
If that doesn't help, try activating the debug and error reporting settings of the Joomla configuration and try again. Please provide the error message if it's better than just 500 HTTP error. If not, then you'll have to look at the PHP error log of your hosting for the PHP error message corresponding to the issue.

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8 years 5 months ago #258044

Hello
Rebuild not helped.
I do not know well I did or not, but I see such messages in the backend after activating debug and error.

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8 years 5 months ago #258052

Hi,

That debug data doesn't help.
I'm afraid you'll have to look at the PHP error log of your hosting for the PHP error message corresponding to the issue.

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8 years 4 months ago #259086

Hi
I create php_error.log and find this

PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 13824 bytes) in /home/artvima/riza.msk.ru/docs/administrator/components/com_hikashop/helpers/image.php on line 902

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8 years 4 months ago #259090

Hi,

We let you change your PHP configuration in order to fix your memory problem in your website.
Please don't hesitate to use search engines if you want to find more details about that problem ; which is not related to the HikaShop core.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 4 months ago #259273

Hello
Yesterday increased the memory limit for the scripts and today it worked perfectly.
Thank you very much for your support.
Regards Alex

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