Problem with upgrade to joomla 3.8.1

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  • Hikashop Essential
6 years 6 months ago #280467

-- url of the page with the problem -- : www.honeyflowfarm.com/testing.com/candle...candles-pillars.html
-- HikaShop version -- : 3.2.0
-- Joomla version -- : 3.8.1
-- PHP version -- : 7.1.1
-- Browser(s) name and version -- : chrome

When I upgraded my site to joomla 3.8.1 - some of the hikashop store links do not work. www.honeyflowfarm.com/testing.com/candle...candles-pillars.html -- This is a test site that I am trying to get to work - password = pillars, pw = smoking

I had to revert my live site www.beeswaxcandleshop.com/Beeswax-Candles/category.html - back to joomla 3.8.0 to get the links working again.

Any ideas? (I have had a problem with the tag links not working also - don't know if it is connected)

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6 years 6 months ago #280495

Hello,

The link you gave have some content, so I don't understand the issue you're talking about.
But I can see an error message within the page, message which is not related with HikaShop at all :

<b>Warning</b>:  Class '\Joomla\CMS\Document\Renderer\Html\ModulesRenderer' not found in <b>/home/honeyflo/public_html/testing.com/candleshop-test/libraries/loader.php</b> on line <b>648</b><br />

Afterwards, the links between 3.8.1 and 3.8.0 are totally different so I'm afraid it's not possible to compare them !
So we will need a lot more details to understand the problem you have and to see what's the relation with HikaShop.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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6 years 6 months ago #280510

Here are some links off the hikashop store page that do not work - If I went back to joomla 3.8.0 they work - do I have hikashop set up wrong?

www.honeyflowfarm.com/testing.com/candle...nt&view=article&id=3

Try going to this page www.honeyflowfarm.com/testing.com/candle...nimal-figurines.html
and click on the Frog - All the links that do not work go to the same bad page - www.honeyflowfarm.com/testing.com/candle...nt&view=article&id=3

All the other links on the page go to other wrong links - not the hikahop page

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6 years 6 months ago #280521

Hi,

This looks like a SEF URL issue.
The fact that it works for some links and not others tends to indicate that there is a problem with the way the SEF is configured but hard to say much more as we don't know how you're handling your SEF URLs. For example, it would be possible to get such result by using sh404SEF and canonical URLs in some of HikaShop's products. If you clear the cache of sh404sef in that case after the update to Joomla 3.8.1, the products with a canonical URL will use the URL directly without asking sh404sef to reprocess it. Thus, when then using the link, sh404sef won't be able to parse the URL as it won't have it in its cache. But for products without canonical URL set, that wouldn't happen.
That's just an example I can think of off the top of my head so it's potentially something else.

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6 years 6 months ago #280630

I have been having lots of link problems on this site - In this copy I was trying to remove every extension I can to fix the problem with not luck.

1 - Is it possible to install a fresh copy of joomla (that is easy) and then move every hikashop file to the new joomla. I want to keep my setup and all the order files? This would hopefully get rid of all link issues (new joomla & old hikashop)

Also can I copy individual order files to a hikashop install? Such as I receive and order and then have to use akeeba to go back to an earlier file and I have lost this order in the hikashop system. Can I reinstall this order in the recovered hikashop.

Or more to the point - IF I installed a new joomla version and am working on it in test folder AND was able to transfer All my old hikashop files to it (still in working folder) and was working at making it look like live version ---- If I get orders can I move them from live site to test site?

Last edit: 6 years 6 months ago by bigfoot. Reason: more info

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6 years 6 months ago #280636

Hi,

Yes it's possible.
Migrating the HikaShop data is easy. You can export/import the hikashop_ tables in the database with PHPMyAdmin and copy the content of media/com_hikashop/upload and images/com_hikashop/upload via FTP.
The only things then is to migrate your Joomla user accounts if your shop has login/registration activated. You'll find several Joomla extensions for that.

For individual orders, it's not impossible but would require to run a few MySQL queries. So you'll likely need the help of an expert as there is no easy interface for it.

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6 years 6 months ago #280743

Thanks - I have already installed a new clean test site - I assume I need to install Hikashop first? I do not have any joomla user accounts - I always use Guest.

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6 years 6 months ago #280747

Hi,

You don't necessarily need to install HikaShop first. If you do, you'll have to delete the tables added by default, in order to import the ones from your other website in their place. So I would actually install HikaShop after import the tables.

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6 years 6 months ago #280805

Thank you for your help. I have moved the HIkashop database files to the new site and Hikashop is installed.

I still have a small problem that I should be able to resolve but I have a brain fart.

I cannot seem to create an associated module to show the products? Is something missing? The categories are showing up fine -
www.honeyflowfarm.com/testing.com/new-ca...test/index.php/store - but I cannot get to the product pages.

Also I get a "can't load the editor error" - what is this - image attached.

www.honeyflowfarm.com/testing.com/new-ca...roduct&task=edit&cid []=317

I want to do it right make sure I do not have any more issues with links.

username = pillars
pw = smoking

Thanks - Bill

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6 years 6 months ago #280814

Hi,

I do see the products when I click on a category:
monosnap.com/file/1w6oyCwFWU1Z5la5DmAyuUDYdrOYbF
And regarding the products itself, that's probably because you had set canonical URLs in the products, but since you didn't create menu items with the same structure as before, the links are not valid anymore.
I would recommend emptying the product_canonical field of your products with a mass action via the menu System>Mass actions.

Regarding the editor error, it's probably because the editor that you had selected in the "editor" setting of the HikaShop configuration isn't installed on your new website. So go there and select another one, or install the one you were using on the other website.

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6 years 5 months ago #281032

Thank you for your help - I am moving along fine on new test install and running into a linking problem. I do not think I have ever been linking correctly from a joomla menu.

What link do I use to a subcategory to put on a joomla menu. I want to put sub menus under my "store" menu to the subcategories and I am not doing it properly and they do not always work right.

There is no SEF or anything on this site - I want to keep it as simple as possible.

Thanks - Bill

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6 years 5 months ago #281083

Hi,

I'm sorry but I don't understand what you mean.
Could you provide some precise example of what you want ?

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