Problem with same data installation

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  • Hikashop Business
2 months 2 weeks ago #304475

-- HikaShop version -- : 4.0.2
-- Joomla version -- : 3.8.11
-- PHP version -- : 7
-- Error-message(debug-mod must be tuned on) -- : none

hi

just installed fresh hikashop with sample data but no sample data exists

and get this error

Can't open file tmp/dataexample/script.sql



what to do

thanks?

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Last edit: 2 months 2 weeks ago by ronron.

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2 months 2 weeks ago #304482

Hi,

Do you have a dataexample.zip in the tmp folder of your website ?
Do you have a dataexample folder in that tmp folder ?
Note that you can again go through the wizard and load the data sample by going to the URL administrator/index.php?option=com_hikashop&ctrl=update&task=wizard
There are many reasons which could lead to the data sample not being downloaded, copied to the tmp folder, extracted, etc. For example:
- not enough time to download the zip -> you should increase the max_execution_time setting of your php.ini
- not enough time to extract the zip -> you should increase the max_execution_time setting of your php.ini
- not enough memory to extract the zip -> you should increase the memory_limit setting of your php.ini
- couldn't access the zip -> there is a firewall preventing outgoing connections from your server at your hosting
- couldn't copy the files of the zip once extracted -> the tmp folder is not writable
and others that don't come to mind right now.
The last one I said is probably not that since your screenshots says that the tmp folder is writable.
But it could be something else.
The first thing is to try again the wizard and see if that helps and check the tmp folder to see what was done by the wizard.

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