Single Dropdown custom field issue with many values

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1 week 4 days ago #305777

-- HikaShop version -- : 4.0.3
-- Joomla version -- : 3.9.4
-- PHP version -- : 7.2

Hello,

I created a Single Dropdown product custom field with 77 values.
Values names are numbers (1,2,3 etc), the problem is that if a product has a specific value selected (for example value 5), that correct value shows up in the frontend and in the database table, but if i enter the backend of that product, the value that seems to be selected is the default value of that field.
Any thoughts?

Thank you in advance

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1 week 2 days ago #305802

Hi,

What you highlight in your screenshot of the frontend product page is the name of the product, not the value displayed by the custom field.
I suppose that you didn't save yet that product. So in the backend you get the default value selected in the dropdown, but as long as you don't save it once, the value of the custom field is empty in the database and it doesn't show up on the frontend product page.

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1 week 1 day ago #305842

Hi nicolas,

the value is saved in the database, it's not empty and it's the correct value saved there.
The values in the custom field are now up to 933.
When i edit the product in the backend, the custom field value that is selected is not the correct one (a.k.a the one i saved first).
I noticed that when a custom field has a big set of data in it, it doesn't save and has issues such as this one i'm telling you.

Thank you

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1 week 1 day ago #305843

Hi,

I've never seen such issue.
Please provide a backend access and a FTP access along with a link to this thread and precise instructions to reproduce the problem so that we can have a look at the situation.
www.hikashop.com/support/contact-us.html

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1 week 5 hours ago #305873

Hi,

We got a username and a password from you via our contact form.
However, I was not able to log on the backend of the website with it.
There was also no FTP access nor instructions in your message to reproduce the problem.
Coudl you double check the backend access and provide the rest of the information please ?

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