Major Admin Issue

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.18
-- PHP version -- : eaPHP7.2
-- Browser(s) name and version -- : ALL
-- Error-message(debug-mod must be tuned on) -- : Cannot see any edit functions or icons

Hi guys I have a MAJOR issue, for some reason there is some kind of incompatibility issue with something on my clients site that has caused all admin button icons to vanish and some editable buttons to completely disappear. I think there is some kind of JQuery/Bootstrap issue or something of that nature but my client cannot use the site!

Saw a similar post yesterday i think, can't find it. Something is blocking HikaShop's "FontAwesome" library from loading which is reponsible for the icons.

Yep, looks like outdated FontAwesome conflict?

Email sent.

While we are at it does anyone know why the HIkashop content display module doesn't align content centre on a page, it has some random large margin to the right?

HI Nicolas,

I have not modified anything, I know there was a conflict in the front end with a component a while ago but the backend was working fine. I have tried installing latest Hikashop update (.3) not made any difference and it's still not working?

Ok the issue is my template is loading FA4.7 but Hikashop is using latest FA5.2, the conflict is causing the loading issue of the library and this is in turn effecting everything on my site using the FA library including the backend, THAT is the issue here. I need to somehow work our how to override the template loading FA4.7 and just use Hikashops FA5.0 library.

FA 5.0:
/media/com_hikashop/css/font-awesome.css?v=5.2.0

FA 4.7.0:
/templates/jd_shop/css/font-awesome.min.css

No I have not changed anything and I have no idea how to do what you suggest so I am left with a website that is now totally unusable!

AWESOME!

If anyone has done this or knows or sees this could post a "How To" that would be helpful to the community as clearly no-one here wishes to actually resolve issues rather just highlight what has already been said!!!!!!

Are you serious?

Here's an idea,
1.Ask for access to the site from the customer reporting an issue
2.Evaluate the issue based on your skillset and knowledge
3.Notify the customer of the problem/solution
4.Establish if the issue should be resolved by Hikashop or not
5.Inform the customer if issues caused by another plugin/component in Joomla so they may reach out to the developer(s)
6.If an issue is caused by Hikashop a:Fix in update b:Post "How-to"

Nice and simple way to encourage customers to have faith in the product they are investing in, to trust you as developers, to educate people and to develop a strong brand and product that people will recommend.

Sorry but I find Hikashop a HUGE letdown in support, so many questions get left unanswered and unresolved in here and in speaking with other friends in the industry the other night they all had the same opinion and had pretty poor experiences with Hikashop.

Your support needs a major rethink!

I reported a problem days ago, under investigation there are others facing the SAME issues and STILL have no solution, YOU have done NOTHING to help just want to split hairs regarding what question was asked or pointing the finger at customers who may use the wrong terminology or have a lesser understanding of all this than you, I find your attitude and responses patronising and it's a MASSIVE letdown on your part.

Some people don't have the knowledge you do, so how about you show some understanding and step up and help!

If you can be anything in this world, BE KIND!