Some login error problem

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  • Hikashop Essential
2 years 9 months ago #334506

-- url of the page with the problem -- : facianohair.com.tw
-- HikaShop version -- : 4.4.3
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.3.28

Hi,
My old registered customer can't login and there is error message. How to prevent that? See attachments.
錯誤
您並沒有檢視這項資源的權限。
Error
You don't have the right to access it
警告
驗證失敗：會員被列入黑名單
Alarm
verification failed: member will be listed in the blacklist

Also, how to change name 帳號( Account ) to email?

Thank you a lot

Attachments:

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  • Posts: 81504
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  • MODERATOR
2 years 9 months ago #334518

Hi,

There is no black list mechanism in HikaShop.
I suppose that you must have installed some protection extension which has that feature.
So you'll have to check that.
Regarding using the email instead of the username for the login, you need to install such an extension so that Joomla can support it :
extensions.joomla.org/extension/access-a...uthentication-email/

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  • Posts: 220
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  • Hikashop Essential
2 years 9 months ago #334531

I had installed this but never worked out. Please tell me where to change the name "帳號" to "Email" in the translation or somewhere. Then customer can just put into email to login. Thank you a lot.
I don't know what protecton I have installed. Do you have ideas?

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  • Posts: 81504
  • Thank you received: 13064
  • MODERATOR
2 years 9 months ago #334532

Hi,

If you check the link I gave, it says:

You must implement a simple output override to accomplish the login module label in my attached screenshot. The constants to override are:
COMUSERSLOGINUSERNAMELABEL
COMUSERSFIELDRESETCONFIRMUSERNAMELABEL
MODLOGINVALUE_USERNAME

So you need to add these translation overrides. You can do it via the Joomla translations override interface:
www.joomla-monster.com/documentation/tem...in-joomla-3-template

And I'm sorry but I don't know what protection you have installed. I would recommend you post about your issue on forum.joomla.org
There, there are people who know more about this kind of things than us, since we work mainly with HikaShop and the other extensions we released.

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