no article defined for terms and conditions

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1 year 11 months ago #341346

-- HikaShop version -- : 4.5.1
-- Joomla version -- : 3.10.8
-- PHP version -- : 7.4

Hi,

On the checkout the terms and conditions show a blank pop-up with the message: "no article defined or the page doesn't exist". I thought it could be related to the template, but when changing it to Beez3 I get the same error.

See screenshots. Can you tell me what could be wrong?

Attachments:

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1 year 11 months ago #341348

Hello,

Can you check that your article is published or have some settings that maybe block the normal process ?
If everything seems correct to you then please provide these elements :
- Url link to your backend
- Backend user references (with maximum Acl)

Note : Use our Contact us form to provide these elements, just don't forget to add an Url link to this topic.

Hope this will help.
Regards

Last edit: 1 year 11 months ago by Philip.

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1 year 11 months ago #341373

Hi,

The article is published, I've sended you the access info.

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1 year 11 months ago #341374

Hi,

The article is published, I've sended you the access info.

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1 year 11 months ago #341381

Hi,

I had a look at your backend but I couldn't find any issue with the Joomla article.
So I went in your frontend to check the situation, but I'm not able to reproduce the issue:
i.imgur.com/oAzm1uS.png
I do see the terms & conditions.
So I suppose either you don't have the problem anymore because you changed something in the mean time, or, if you still have the issue, you need to clear your browser's cache.

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1 year 11 months ago #341415

Hi,

I'ts amazing. I'm already searching for a solution for a week. Did all the obvious things to do like clearing cache and testing with other articles. Don't know what solved it, but thanks for looking in to it.

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