The filter does not work on manufacturers

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  • Hikashop Business
8 months 4 weeks ago #355170

Hi, I'm trying to set up a filter for the manufacturer. To be able to filter by product category for a specific manufacturer, I set up a filter, but for some reason it is not displayed. Could you please tell me what needs to be done to make it display correctly:

Page ilsanmarket.by/brands/tarkett.html

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  • MODERATOR
8 months 4 weeks ago #355175

Hi,

You need to leave the first category setting empty in your filter and instead select your brands main category in the second category setting on the bottom right corner.

The following user(s) said Thank You: ilyaminsk

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  • Posts: 220
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  • Hikashop Business
8 months 3 weeks ago #355194

Hello. Thanks.

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  • Hikashop Business
8 months 3 weeks ago #355214

Hello.

This message contains confidential information


A bug has been discovered, please take a look:
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  • MODERATOR
8 months 3 weeks ago #355221

Hi,

Could you provide a FTP access and a screenshot of the settings of that filter ?
www.hikashop.com/support/contact-us.html

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  • Hikashop Business
8 months 3 weeks ago #355289

Hello. Sent you the necessary data

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  • MODERATOR
8 months 3 weeks ago #355284

Hi,

I got your FTP access, thanks.
So I went and tried to reproduce the issue on your website in order to do some debugging, but I'm not able to reproduce it today.
I tried with several browsers and it worked fine each time.
So I'm not sure what's going on.
Are you still able to reproduce it on your end ?

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  • Hikashop Business
8 months 3 weeks ago #355319

Hello. Surprisingly, everything began to work correctly for me)

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  • MODERATOR
8 months 3 weeks ago #355329

Hi,

Maybe the issue was due to some caching system on the server using old data ?

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