collect on delivery, Hikashop 5.0.0

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7 months 3 days ago #356060

-- HikaShop version -- : 5.0.0
-- Joomla version -- : 5.0.0
-- PHP version -- : 8.2
-- Browser(s) name and version -- : Firefox

Hello

I have newly loaded hikashop 5.0.0 with Joomla 5.0.0. Now I have the following problem:
When someone orders with "collect on delivery". the order gets the status cancelled instead of confirmed. In settings "order status notification" is set to "yes" and "order status" is set to confirmed. Until now this worked, but now it does not.

What is the problem?

Thanks for the support.
Regards
langi

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7 months 3 days ago #356068

Hi,

I don't see why updating HikaShop would do that.
To me, it's coming from something else, like a mass action you configured wrongly.
Could you :
- check your mass actions in the System>Mass actions menu
- provide a screenshot of your collect on delivery payment method in System>Payment methods
- provide the URL of the shop with precise instructions to reproduce the problem.

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  • Posts: 28
  • Thank you received: 2
7 months 2 days ago #356148

Hi

Thanks for the answer. You are right, sorry. The problem was in a different place and is solved now.

The following user(s) said Thank You: Philip

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