Custom fields are cleared

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Reincidente
Topic Author
Away

Posts: 332
Thank you received: 9
Hikashop Business

1 day 3 hours ago #367840

When a customer places an order we always give them the option through personalized fields to enter the name of the location and a time.
When the customer fills out these fields and then selects a payment method other than the default (card), the custom fields are deleted by themselves.
In attachment 1.png you can see the fields filled in with the preselected card payment.
In attachment 2.png I have changed the payment method to bizum and the custom fields have been deleted.
Can it be avoided in any way?

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nicolas
Away

Posts: 84079
Thank you received: 13634
MODERATOR

23 hours 7 minutes ago #367844

Hi,

In the file checkout / show_block_fields, which you can edit via the menu Display>Views, you have the line:

window.Oby.registerAjax(['checkout.fields.updated','cart.updated','checkout.shipping.changed','checkout.payment.changed'], function(params){

If you change it to:

window.Oby.registerAjax(['checkout.fields.updated','cart.updated','checkout.shipping.changed'], function(params){

then the fields area won't be refreshed when you change the payment method and thus the fields won't be cleared.
This, however, means if you configured the fields to display for only some payment methods and not others, the fields won't appear/disappear when the payment method is changed.

Another approach would be to configure your checkout in several steps, and move the payment and fields views onto different steps. That way, the problem would not happen.

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