My site is ruined from an update, PLEASE HELP!

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  • Hikashop Essential
1 day 7 hours ago #368296

-- url of the page with the problem -- : www.casesmithcustoms.com
-- HikaShop version -- : 6.1.0
-- Joomla version -- : 3.10.11
-- PHP version -- : 7.4.10

I have just had it with this. my entire site is ruined from an update. I need to know whet happened., I need help ASAP! None of my menue pages work anymore. My site is ruinbed after i did an Hika update.

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  • MODERATOR
21 hours 50 minutes ago #368299

Hi,

I checked many pages and menus on your frontend, add a product to the cart, went to the checkout, etc.
Everything seems to be working fine.
So I don't see any issue and I don't know what your problem is.
Could you provide some screenshots ?
Are you able to reproduce the issue with another browser ? It might be something linked to caching on your browser maybe.

Or do you mean that you have an error in the backend of Joomla ? If so, what is the error page ?

Could you maybe provide some screenshots of the problem ?

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  • Posts: 114
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  • Hikashop Essential
17 hours 22 minutes ago #368306

I so far , was able to reformat and get the pages loading. It was 8 hours of work into the morning. Not sure what happened but the latest update made most pages error and not load and then when I created a fix all the page formatting was ruined and I had to fix that. It was a nightmare mess to say the least but seems okay for now.

I switched to business on error a while back and get business updates through Joomla but my essential updates do not come through anymore? I have to download it from the Hika site and upload now. Is there a way to change that?

Sorry I was freaking out as it seemed I lost my entire site and business last night. after months of redoing the site and having it finalized..

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  • MODERATOR
12 hours 45 minutes ago #368309

Hi,

If you now manually installed the update for the Essential edition, you'll then get the updates for the Essential edition from now on.

It's strange that you had these issues after the update. I don't see why an update of HikaShop would make all the pages with errors. What fix did you add ? Did you had to modify something in HikaShop's files ?

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