The information about update possibility is missing on Joomla dashboard

  • Posts: 9
  • Thank you received: 2
  • Hikashop Business
1 day 18 hours ago #368602

-- Joomla version -- : 5.3.2.
-- PHP version -- : 8.3.

Dear Support team,
we have Hikashop business 6.0.0. installed, there is a 6.1.0. version. But on the dashboard of Joomla: System -> Update -> Extensions we don't see that Hika shop got an update. In the Hika Shop itself is shown, but not on system dasboard.

We checked Update Site:
www.hikashop.com/component/updateme/upda...D/file-extension.xml

It seems to be the right one. We rebuild the list, cleared the cache but still the update info is not shown in the system dashboard. We would like to force it, that the hika shop updates also popping up there, could you give us some hints how we can achieve it?

Best regards,
Anton from Creationell.

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  • MODERATOR
1 day 15 hours ago #368606

Hi,

I'm not sure why this would happen. However, a simple way to circumvent the problem is to download the install package of the latest version on our website and manually install it via the Joomla extensions installer. It will run the update process the same way the Joomla updater does.

The following user(s) said Thank You: creationell

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  • Posts: 9
  • Thank you received: 2
  • Hikashop Business
1 day 2 hours ago #368612

Thanks, we know how to update it manually, but our client wants to see the notice on the system dashboard and not being forced to go to shop -> updates and check there. Maybe it get fixed after update by itself :) Have a nice weekend, Nicolas :)

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  • Posts: 84315
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  • MODERATOR
22 hours 11 minutes ago #368622

Hi,

The update might help. However, as far as I can see the file of your link is a valid XML with all the necessary information as far as I know.
So, I'm not sure why it would not display the update because I don't have the issue on my end. It would point at a problem in Joomla. However, I tried on both Joomla 6 beta and Joomla 5.2.3 and it worked. I don't have a Joomla 5.3.2 on my end at the moment to test on this version of Joomla.

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