Order Email subtotal calculating addon items incorrectly

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  • Hikashop Business
1 week 11 hours ago #368792

-- HikaShop version -- : 6.1.0
-- Joomla version -- : 5.3.3
-- PHP version -- : 8.3

Situation: an item with a price of $15, with an addon item priced at $1. When the customer adds 10 items, with 10 addons, the receipt in the email is adding all 10 $1 addon items to each product, making the subtotal calculate each item at $25.
The final total is accurate: $160 ($150 + $10) but the subtotal shows $15 + $10 x 10 items = $250.
This is only occurring in emails, the cart display is correct during checkout.
Edit: I tried turning off Group Options With Product, but it didn't change the subtotal in email previews.

Attachments:
Last edit: 1 week 11 hours ago by zerioni. Reason: Adding extra context, for a fix I've tried.

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  • MODERATOR
6 days 15 hours ago #368829

Hi,

I've never seen this issue and I'm not able to reproduce it.
Could you provide a backend access and a FTP access in order to look into the issue via our contact form ?
www.hikashop.com/support/contact-us.html

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