How to stop checkout autoscroll

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  • Hikamarket Frontedition Hikashop Business
1 week 4 days ago #368988

-- url of the page with the problem -- : safetyzonespecialists.com/checkout/checkout
-- HikaShop version -- : 6.1.0
-- Joomla version -- : 4.4.14
-- PHP version -- : 8.2.29
-- Browser(s) name and version -- : Firefox 143.0.4
-- Error-message(debug-mod must be tuned on) -- : No shipping method found

When a guest clicks our shopping cart to checkout, the page autoscrolls to the "no shipping method found" error message in the shipping section of the checkout page.

This occurs in guest mode as the guest has not yet entered their address or logged in.

We like our location of the shipping section below our cart section.

Is there a way to disable that autoscroll ?

Thanks

: D

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  • MODERATOR
1 week 4 days ago #368989

Hi,

I would rather recommend to fix the source of the message rather than the auto scroll, which is quite useful on mobile devices when the user submits something and there is a error message. Without the auto scroll, users can easily miss these.

First, if you don't normally have no shipping methods found once the user enters his address, you can potentially turn off the error message display setting of the shipping view of your checkout workflow, under the Checkout tab of the HikaShop configuration.
Another possibility is to modify your checkout workflow to be a two steps checkout. One step with the login / address views, and one step with the payment and shipping views. That way, on the second step where the customer can select the shipping method, the customer will have already entered his address on the first step.

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