Issue with "Weights" screen blanking out after updating to HikaShop 6.4.0

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  • Hikashop Business
11 hours 30 minutes ago #370871

-- HikaShop version -- : 6.4.0
-- Joomla version -- : 6.0.3
-- PHP version -- : 8.5.2
-- Browser(s) name and version -- : Safari 26.3.1

After updating to HikaShop 6.4.0, the "Weights" configuration screen has become extremely slow. While no explicit error message is displayed, the page ends up as a blank white screen.

Even in versions prior to 6.4.0, I experienced this same "blank screen" issue whenever I set the display quantity for "Weights" to "200." It seems that the current update has exacerbated this performance issue, possibly due to the processing load.

Could you please look into this and advise on a fix or a workaround?

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  • MODERATOR
9 hours 10 minutes ago #370873

Hi,

Thank you for the report. Could you help us understand a bit more about the issue?

When you mention the "Weights" screen, could you tell us exactly which page in HikaShop you are on when this happens? For example:
- Is it the product listing page in the backend (Products > Products)?
- Is it a configuration page (System > Configuration)?
- Or is it a specific category or section you've named "Weights"?

Also, when you mention "display quantity to 200", do you mean you've set the number of items per page to 200 in the listing?

A white/blank screen typically indicates a PHP memory limit or execution time issue. With 200 items per page, the server may run out of memory before the page can fully render. You could try:
1. Reducing the items per page to 50 or 100 to see if that resolves the issue
2. Increasing the PHP memory limit in your server configuration (e.g., `memory_limit = 512M`)
3. Checking your server's PHP error log for any fatal errors that would explain the blank screen

If you can share a screenshot of the page where this happens (before it goes blank) and tell us where you click on it to trigger the issue, that would help us pinpoint the exact issue.

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