Checkout takes several seconds after clicking “Finish order”

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  • Hikashop Business
1 hour 3 minutes ago #372415

Hi Nicolas,

I would like to ask you about something we are noticing during the checkout process.

When a customer clicks on the button to complete the order, the order processing takes a few seconds. During that time, a kind of loading/spinner icon appears, as if the system is “thinking”.

The problem is that several customers have told us that this step “takes too long”, and we are worried that some users may think the checkout is blocked or may even leave before the order is completed.

Is there any way to improve this delay, or at least to show a clearer message during that loading time, such as “Your order is being processed, please wait”?

Thank you.
Best regards, José Ángel

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