Emails aren't being sent

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12 years 3 months ago #35781

Hello, I have installed Hikashop on Joomla 1.7. Everything seems to work fine, but the emails to notify admins of purchases are not being sent. Could I please get some help. I have entered addresses in Config > Email as follows:

From address: emailone@email
Reply-to: emailone@email
Bounce: emailone@email
Payment notifications: emailone@email, emailtwo@email
Order creation: no address given

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12 years 3 months ago #35832

Hi,

In the order creation notification email address option, you should add your email address if you want to receive a notification when an order is created.
Also, I see that the from address and your payment notification email address is the same. Because of that, the emails might go to your spam folder so please check that.

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12 years 3 months ago #35838

Okay, it sent the order creation notification when I entered the email there. However, I really want it to send the email when the payment is completed and it's still not doing so. I am using Paypal as my gateway. It sends the payment notification to the paypal email, but not the address specified in "Payment notifications: emailone@email, emailtwo@email" in Hikashop.

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12 years 3 months ago #35845

Then it must be because of that:
www.hikashop.com/en/support/documentatio...or.html#notification

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12 years 2 months ago #35925

Hm, well it has to be the last one then. "You have a security component which forbids scripts to contact your website. You should ask a solution from your security component provider." Any ideas on how to go about solving that?

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12 years 2 months ago #35972

Did you install an security component on your website ?

If no then it's probably one of the other points.

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12 years 2 months ago #36140

What do you mean by security component. I have Community builder and CB subs installed, plus https:// activated.

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12 years 2 months ago #36180

CB is not related to that.
What I mean by security component is this kind of components:
extensions.joomla.org/extensions/access-...rity/site-protection

Could you give a link to your shop ? We might be able to find out more about your problem by looking at the checkout.

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12 years 2 months ago #36420

Ok, I don't have any of those components installed. My store is only accessible to a certain user group. I have created a test user and will PM you the info.

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12 years 2 months ago #36452

Could you try to have only one email address in the payment notification address option ? Does it work better ?

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12 years 2 months ago #36533

Nope it doesn't change anything. I still only receive emails when the order is created. No emails on payment confirmation.

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12 years 2 months ago #36588

Could you activate the debug mode of your payment method, try again, and then look at the payment log file in the Files tab of the configuration of HikShop ?
Do you see something in there ?

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12 years 2 months ago #36880

Okay, I did that. When clicking the button to pay the attached screen displayed and then proceeded on to Paypal and everything went as normal except for the message.

When I tried to load the payment log file all the screen said was "Could not load any order for your notification"

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12 years 2 months ago #37026

Could you give a back end access to your website via our contact form so that we can check on all that ?

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12 years 2 months ago #37054

Done. :)

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12 years 2 months ago #37217

I got the access and I was able to login to your back end. But I couldn't display your products listings. I got the error:
Access to this menu item not allowed without subscription.

Could you do something on that so that we can easily look at the problem from the front end ?

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12 years 2 months ago #37503

Sorry about that - I have temporarily changed it so you can access.

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12 years 2 months ago #37615

I can see that none of your emails are sent.
Please configure your email settings in Joomla properly.
I can see that you're apparently using hostgator for your hosting. They recommend that you use SMTP, which is not the case in your configuration.
Here is an explanation on how to setup your email settings for hostgator:
support.hostgator.com/articles/specializ...hone-client-settings

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12 years 2 months ago #37657

Hm, well not quite like that. I figured it out though. I am using google apps for my email. Changed the settings like this link details. stackoverflow.com/questions/7600390/how-...e-apps-email-address

thanks for your help!

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