share product on Facebook doesn't show right image and description

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  • Hikashop Business
6 years 7 months ago #277528

-- url of the page with the problem -- : www.crux.nl/index.php?option=com_hikasho...r-marokko&Itemid=488
-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.5

I've tried a lot of things, but I cannot get Facebook to show the right product image and description when I try sharing a product.

On the open graph check website, it all looks good. But Facebook just doesn't pick that up.... Is there something I forgot?

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6 years 7 months ago #277537

Hi,

The open graph data in the header indeed looks good.
Maybe it's linked to the facebook module you have on the right of the page which messes with the facebook share button ?
What if you deactivate it ?

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6 years 7 months ago #277611

I tried deactivating the module (still is deactivated), but that doesn't help.

I don't get it, if the open graph data is good, than it should be good on Facebook, right?

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6 years 7 months ago #277613

That's right.
If the opengraph data is good, then it should work.

Maybe Facebook has some cache of your opengraph data ?
Try the recommended things on:
docs.mashshare.net/article/10-facebook-i...-image-or-share-text

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6 years 5 months ago #281308

I am sorry, I see that I didn't get back to this issue. After having Facebook scrape it again, it worked ok.

But now I am trying to put a link to a hikashop category page (product listing) on Facebook. But that page doesn't seem to have any open graph tags at all. Is that right?
This is the link: www.crux.nl/index.php?option=com_hikasho...t=listing&Itemid=614

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6 years 5 months ago #281313

Hello,

A product listing do not have open graph.
If you really want to display a category page, you need a category listing with a "cid" to indicate which category is targeted.
But just with a product listing, you do not have "really" a category.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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