Pinterest not 'seeing' images

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2 years 10 months ago #333343

-- url of the page with the problem -- : reddustsnow.com/rivers-waterways/wall-ar...raphy/cadell-s-fault
-- HikaShop version -- : 4.4.3
-- Joomla version -- : 3.9.27
-- PHP version -- : 7.4.16
-- Browser(s) name and version -- : Chrome & Edge
-- Error-message(debug-mod must be tuned on) -- : No image visible in Pinterest.

Hi Hikashop, been a while since I had an issue, but this one I cannot seem to solve; I have poured through the forums and sought advice, but all to no avail.

Pinterest just not seeing the product image - just grey when trying to 'Pin it', or saying 'no images available when creating pin from within Pinterest.

I have HS Social Published, and Open Graph is working (Looking at page source you can see the correct <meta property="og:image" content="xxx/rivers-waterways/murray-darling-rivers-47.jpg" />

Any clues greatly appreciated.

Simon B

Don't look at what is and ask 'why?'; look at what isn't and ask 'Why Not!'

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2 years 10 months ago #333350

Hi,

I checked the situation but I don't see the problem.
When I look at the HTML of the pinterest button, I can see that HTML:

<a href="//pinterest.com/pin/create/button/?url=https%3A%2F%2Freddustsnow.com%2Frivers-waterways%2Fwall-art-photography%2Fcadell-s-fault&media=https%3A%2F%2Freddustsnow.com%2Fimages%2Fcom_hikashop%2Fupload%2F%2Faustralia%2Frivers-waterways%2Fmurray-darling-rivers-47.jpg&description=Cadell%27s%20Fault%20visiable%20beside%20the%20Gulpa%20Creek%2C%20an%20anabranch%20of%20the%20Murray%20River%2C%20Mathoura%2C%20NSW%2C%20Australia" class="pin-it-button" count-layout="none"><img border="0" src="//assets.pinterest.com/images/PinExt.png" title="Pin It" /></a>

That's basically the same I would get if I was to generate the button with pinterest's widget builder tool:
developers.pinterest.com/tools/widget-bu...om=&language=default
And when I try to use the button generated by the builder tool itself, I get that same issue.
So that means the problem is not in how HikaShop generates the widget button for pinterest.
It's either coming from how the server sends the image to pinterest or a bug on pinterest's end when retrieving the image.
I would recommend you report the issue to pinterest:
docs.google.com/forms/d/e/1FAIpQLSdrfZ7b...P_mHl54nYsw/viewform

Last edit: 2 years 10 months ago by nicolas.

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2 years 10 months ago #333380

Hi Nicolas, thanks for your reply.

Yes, it is a strange one.... Let me do some digging and report back.

Simon

Don't look at what is and ask 'why?'; look at what isn't and ask 'Why Not!'

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2 years 10 months ago #333384

A bit of an update, after some testing... it is not Hikashop that is an issue as it is the same behaviour on non-hika pages. Sorry about that.

Nor, do I think it is to do with Pinterest as similar sites on another server work fine. So I am concluding that is a servedr setting/config that is the issue.

Don't look at what is and ask 'why?'; look at what isn't and ask 'Why Not!'
The following user(s) said Thank You: nicolas

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