Shipstation

Hello,

Your HikaShop Shipstation plugin seems to be well configured on your backend, now we wonder if you have be able to configure your custom store ?

From our Documentation, it's here , but unfortunately the Shipstation account settings have slightly change.
Then, follow me step by step, you will find the required settings :
1. On the top-right, click on the Gear Wheel button
2. Then on the left side, click on "Selling Channels" => "Store Setup"
3. In the middle of the screen, click on " + Connect a Store or Marketplace" button
4. Look for "Custom Store", and enter your Shipstation account references (same than in your HikaShop Shipstation plugin)
5. And most important, process a "Test connection" like shown in this screenshot :

Hello,

"I need to transfer product images and attached files to products in Shipstation. Is it possible?"
Shipstation plugin already transfert product image, now for your attached file can you detail a little more your idea ?
What kind of file and for what purpose please?
This will help us to answer you more precisely.

"The connection test passed without errors. I even see some activity. But I don't see any orders."
Did you try to process an import manually with the update button :

Hello,

Yes, so far we don't see why orders haven't been exported to Shispstation, then you're right, the next step is for us to go in your backend.
And so, please provide these elements :
- Url link to your backend access
- Backend user references (with maximum ACL levels)

=> Use our Contact us form in order to provide these elements, and don't forget to add an Url link to this topic (in order to keep the link between all elements).

For your integration with Shipstation and Printful, sorry but we're not sure we're connecting all the dots...
Do you have any documentation that will allow us to better understand the process and the kind of the files that should be exported to Shipstation?

After investigate on printful website (Website/Shipstation/Printful on Prinful page & Shipstation documentation ), we aren't even sure that the communication of associated files with your products is really required.

For us, and so far we think that maybe via Shipstation, you can already works with Printful
But maybe we are wrong...

Awaiting your returns.
Regards

Hello,

Unfortunately, there is something that redirect us directly to your home page, so far impossible for us to reach the backend.
Can you correct this, and notify us when the access to backend will be possible for us.

Regards

Hello,

Thanks for your elements, this allow us to make progress our Shipstation plugin, but in order to be sure can you provide an update of your plugin to see if that solve your current issue.

Awaiting your returns.
Regards

Hello,

We process some tests on your website, and analyze your website, and so far it seems that the plugin work now as expected.
=> Check your self your HikaShop log, shipstation process export as expected (learn more about HikaShop log ).

Now, maybe there is something wrong on Shipstation servers, in details that can be your Shipstation account, in your settings, your registration ?
We think that your best move is to see with Shipstation support, hope you will find your solution OR get clues in order to progress on your subject.
Regards

Hello,

We hope that you will get your solution, and if you have new elements which implies that we must correct or update our plugin, we will be very interested in this information!
Remaining at your disposal for any further information.

Regards