Can't get the order data from the Google Analytics 4.

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3 weeks 5 days ago #361770

-- HikaShop version -- : 4.7.4
-- Joomla version -- : 3.10.11

Hi,

I have installed the plugin of Google Analytics 4. And I also done the measurement ID and API secret.But I can't get the order data from the GA4.

How can I know If I miss some settings?

Thank you.

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3 weeks 5 days ago #361772

Hi,

The measurement protocol integration can only work on PHP8. If you're on PHP7, which is probably the case if you're on J3, the sending of the order data via the measurement protocol is skipped. That's because the PHP SDK we're using in the plugin to integrate with GA's measurement protocol is not compatible with PHP7 and it would crash if we would try to use it on PHP7.

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