Mass Action issue (bug)

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  • Hikashop Business Hikashop Multisite
3 years 7 months ago #237711

-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.6
-- Browser(s) name and version -- : FF latest

Hi Hikashopteam,

When I do a mass action for a Characteristic
for example I want to change the product_weight for the 1000 ml
then it also changed the 100 ml with the same weight.
But when I change the 100 ml with a mass action it works fine.

I can reproduce this issue and if you like you can use our test environment to reproduce by yourself.

Hope you can fix this issue.

Kind regards,
Lumiga


Kind regards,
Lumiga

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3 years 7 months ago #237722

Hi,

Please provide a backend and FTP access to your website.
You can send these informations via our contact form with a link to this topic in your message.
www.hikashop.com/support/contact-us.html

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3 years 7 months ago #237809

Hi Xavier,

After 2 or 3 time's I can't reproduce it anymore.
I had this weird issue on production and acceptation.
And on both sites after 2 or 3 time's I couldn't reproduce it anymore.

So the problem is over, but you can still see a related behavior.
If you choose 100 ml then Hikashop give 44 results. (that's correct)
But if you choose 1000 ml Hikashop give 67 results. (that's incorrect, it must be 33+1=34)
Because we have 33 paint colours and 1 lacquer matt in 1000 ml.
I also see that the main product weight is changed when you change the weight form the Characteristic 1000 ml.

So my problem is over, but still there are some strange issue's with this mass-action.

Kind regards,
Lumiga


Kind regards,
Lumiga

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3 years 7 months ago #238062

Hi,

Sorry but I can't reach your backend, I have a 403 Forbidden error.

So your products have variants, in your mass action are you filtering on variants only ?
Could you give us a screenshot of this mass action and another one of one of the products with variants ?

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3 years 7 months ago #238850

Hi Xavier,

It's open now, sorry.
Here also two screenshots from the mass actions
and two screenshots from products (33 + 1 = 34 products) with 1000ml variants.

Kind regards,
Lumiga


Kind regards,
Lumiga
Attachments:
Last edit: 3 years 7 months ago by Sailfin73.

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3 years 7 months ago #238874

Hi,

After adding a filter on "product type" = "Variant" it gives 35 results.
So it seems to be correct, you had 67 results because the default value of the main product is set on "1000 ml".

The following user(s) said Thank You: Sailfin73

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3 years 7 months ago #238889

Thanks, I didn't know that characteristics are also into the main product.


Kind regards,
Lumiga

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