Mass Actions with Related and Option Products

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  • Hikashop Business
1 month 2 weeks ago #367663

-- HikaShop version -- : 6
-- Joomla version -- : 5

Hi,
When you perform bulk exports using "mass actions" and include the "related" and "options" columns, we encounter duplicated data that doesn't accurately match the information in the original product sheets. However, when exporting products without using "mass actions," the data in these columns is correct.

Mass actions
Data; Product
Filter; category_id, product_published

Thank you
Javier

Javier Ballester

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  • MODERATOR
1 month 2 weeks ago #367664

Hi,

Since I'm not able to reproduce the problem on my end, I'll need to check directly on your website.
Could you provide a backend access and a FTP access via our contact form in order to look into it ?
www.hikashop.com/support/contact-us.html

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  • Posts: 84216
  • Thank you received: 13665
  • MODERATOR
1 month 1 week ago #367735

Hi,

Thank you for the accesses. I was able to reproduce the issue and debug it.
I've added a patch to fix the problem and successfully tested the patch on your website.
So it is now working fine on your website.

For anyone with the same issue, I've also included the patch on our end. So if you have an older version than HikaShop 6.0.0, update it and you'll get the fix.
If you have HikaShop 6.0.0, download again the install package on our website and install it on your and it will add the patch.
If you have a newer version than 6.0.0, then you already have the patch.

The following user(s) said Thank You: Jabatec

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  • Posts: 88
  • Thank you received: 14
  • Hikashop Business
2 weeks 5 days ago #367996

Hi
It appears that the exported values for these fields are incorrect, with the first value being duplicated in place of the second (and subsequent) value.

Example:
Original Values
product_related: 123 | 456
product_options: 789 | 101112

Actual Exported Result (from Mass Actions CSV):
product_related: 123 | 123
product_options: 789 | 789

Thanks

Javier Ballester

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  • Posts: 84216
  • Thank you received: 13665
  • MODERATOR
2 weeks 4 days ago #368002

Hi,

I don't have the issue on my end.
Also, the columns are "related" and "options", not "product_related" and "product_options". Can you check that you're looking at the correct columns ?
If so, could you provide again a backend and FTP access and provide the product codes for the products with the issue ?

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  • Posts: 88
  • Thank you received: 14
  • Hikashop Business
2 weeks 2 days ago #368006

Hi,
yes, I have checked the correct columns and indeed, the columns are "related" and "options".
Sorry.
Thanks.

Javier Ballester

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  • Posts: 84216
  • Thank you received: 13665
  • MODERATOR
2 weeks 2 days ago #368005

Hi,

Thank you for the accesses. I was able to reproduce the issue and debug it.
I've added a patch to fix the problem and successfully tested the patch on your website.
So it is now working fine on your website.

For anyone with the same issue, I've also included the patch on our end. So if you have an older version than HikaShop 6.0.0, update it and you'll get the fix.
If you have HikaShop 6.0.0, download again the install package on our website and install it on your and it will add the patch.
If you have a newer version than 6.0.0, then you already have the patch.

The following user(s) said Thank You: Jabatec

Please Log in or Create an account to join the conversation.

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