Send confirmation e-mail after a customer pay an order

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  • Hikashop Business
6 years 1 week ago #289782

-- HikaShop version -- : 3.3.0
-- Joomla version -- : 3.8.1

Hi,

In my website I have the option to not pay immediately after the order is placed, and my customers have to wait to receive a mail to pay.

When they pay the order, it automatically updates the order status to "Paid".

Is there some method to make HikaShop send an email to the site administrator once the payment is done?

In the menu "Order Statuses" I set up to "Confirmed" the status "Paid".

But in the "E-Mail" section I can't see a template to send an email confirming the payment to the administrator.

How can I do this?

Thanks in advance.

--
Victor

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  • Posts: 81378
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  • MODERATOR
6 years 1 week ago #289783

Hi,

Normally, the administrator receives a payment notification email when the order is paid. This is usually done automatically by the payment plugin you're using.
All the payment plugins we developed do that, but maybe some other, third party payment plugins don't, or maybe not always.
Also, if you've emptied the "payment notification email address" setting of the HikaShop configuration, then the email isn't sent.

Besides that, what you can also do is add your email address in the BCC field of the order status notification email. That way, you'll get a copy of the email sent to the customer when the order is confirmed.

The following user(s) said Thank You: PeterChain

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