No Address on Order Entry or Email

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  • Hikashop Business
6 years 1 week ago #290981

-- url of the page with the problem -- : www.mojooutdoors.com
-- HikaShop version -- : 3.2.2
-- Joomla version -- : 3.8.5

Strange behavior over the last week or two. Every now and again I will get an order that has no billing or shipping address entered. It does not show up on the customer email as well. HOWEVER, if you look at the customer account, the address is showing. After looking over them, I cannot find any sort of trend or reason why this is occurring.

Any reason why the billing and shipping address isn't showing in the order notification email or on the backend order page?

Very strange problem...

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  • MODERATOR
6 years 1 week ago #290986

Hi,

I'm not sure why it would happen either.
A reason I could see would be if the "address" view was missing from your checkout workflow, but I've looked at your checkout and that's not the case.
I don't see anything else.
Without being able to reproduce the issue, it's hard to say.

The following user(s) said Thank You: mojooutdoors-holden

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  • Posts: 303
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  • Hikashop Business
5 years 11 months ago #291783

Seems it was linked to the issue with the Facebook Pixel problem in my other topic. Seems to be corrected after you fix you added there.

Thanks!

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5 years 11 months ago #291796

Hello,

Thank you for your feedback !

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