Order confirmed

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5 years 9 months ago #294568

-- url of the page with the problem -- : www.recoverycbd.ie
-- HikaShop version -- : HikaShop Essential 3.4.1
-- Joomla version -- : 3.8.7
-- PHP version -- : 5.6.35

Just a quick query. We are using quickpay as our payment provider. After the customer completes the checkout process and is redirected to quickpay the order is created with status created. However even after the order is confirmed on quickpay the order status remains unchanged as order created.
Should the order status not automatically change to approved after the payment is approved on quickpay. Can I change that in the configuration settings or is that a problem with the quickpay plugin?

Thanks

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5 years 9 months ago #294575

Hi,

It's potentially a problem with the quickpay plugin. Either it doesn't support that, or it's not configured properly, or there is something else on your server preventing that from working.

It's a common issue even for payment plugins like PayPal and not because of the plugin itself but because of the way it is configured, or because of things blocking on the server. We've made a documentation for PayPal but you can apply most of it to any payment plugin (supposing that they support payment notifications):
www.hikashop.com/support/documentation/i...or.html#notification

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