Wishlist is emptied for non available products after move to cart

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  • Hikashop Business
4 months 2 weeks ago #305416

-- HikaShop version -- : 4.0.3 Business
-- Joomla version -- : 3.9.4
-- PHP version -- : 7.2.16
-- Browser(s) name and version -- : Google Chrome

If people have a long wishlist they use the check all box to select all products in the wishlist in one go..
Then they use 'Move to Cart'.

After that the wishlist is complete empty, so also products that could not be moved have disappeared

This is not what customers are expecting

Is this working the right way or is it a bug?

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  • MODERATOR
4 months 2 weeks ago #305440

Hello,

Hard to say, can you provide more elements in order to better understand the context and be able to reproduce your issue, for this can you :
- Detailed the step by step process to reproduce your issue
- Screenshot for important steps
- An url link & User access in order to be able to reproduce your issue on your website

Note : You can use our Contact us form to provide access references, just add to put an Url link to this topic to keep the link


Regards

Last edit: 4 months 2 weeks ago by Philip.

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  • Posts: 16
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  • Hikashop Business
2 months 1 week ago #307546

Sorry it took so long, but we are busy and i assumed you could easily reproduce the problem

There are two problems in this case (meanwhile working with the latest Hikashop release

1. When selecting all the items in a wish list including the ones not available and then pressing 'Add to cart' a kind of eror message occurs (see screenshots)

2. When selecting all the items in a wish list inclusing the ones not available pressing 'Move to'- 'Createa new cart' will remove all items from the wish list. Also the cart is not filled with anything. That is not what customers want. Some have up to 20 long wish lists in our case

Hope you can solve this. Customers now work around by typing over manually.

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  • MODERATOR
2 months 1 week ago #307557

Hi,

Thank you for your feedback. We do something for that for the next release.
In fact, I think that the best is to actually remove the checkbox if the product status is not ok as there is no point trying to add/move something which can't be moved anyways. So I think we'll go towards that.

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