Sender information in emails neglected

  • Posts: 28
  • Thank you received: 1
  • Hikashop Business
7 months 5 days ago #314459

-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.14
-- PHP version -- : 7.3.13
-- Browser(s) name and version -- : all browsers
-- Error-message(debug-mod must be tuned on) -- : no error message

Hi,

I want the e-mail "A contact request has been made" to go to another email-address (This email address is being protected from spambots. You need JavaScript enabled to view it.) then the other mails ( like order notification etc).
Therefor I filled the "Sender information" with different "From Name" and "From Address", but the contact request is still going tot the default e-mail address (This email address is being protected from spambots. You need JavaScript enabled to view it.).



Is this the right place to modify the e-mail address or do I need to do something else?

Thanks,
Peter

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 70198
  • Thank you received: 10513
  • MODERATOR
7 months 5 days ago #314471

Hi,

The "from" is the sender of the email, not the receiver.
What you want to change is the "to".
The contact request is actually sent to the "From Address" that you configured in the HikaShop configuration, in the "email" section.

If you don't want to change that setting but still want to change the email address receiving the contact requests, you would have to edit the email via the menu System>Emails, and add such code at the beginning of the HTML or preload:
<?php $mail->dst_email = array('XXX'); ?>
where XXX is the email address you want to receive the email.

The following user(s) said Thank You: sandvalley2019

Please Log in or Create an account to join the conversation.

  • Posts: 28
  • Thank you received: 1
  • Hikashop Business
7 months 2 days ago #314563

Thanks again, it works!

Regards,
Peter

Please Log in or Create an account to join the conversation.

  • Posts: 17
  • Thank you received: 0
  • Hikashop Business
2 weeks 1 day ago #322403

Hello

nicolas wrote: What you want to change is the "to".
The contact request is actually sent to the "From Address" that you configured in the HikaShop configuration, in the "email" section.


I need to send it to another address. It would be great if there would be an additional field in "Sender Information" section for setting up this:


There are CC and BCC present, why not TO as well?

Thanks.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 70198
  • Thank you received: 10513
  • MODERATOR
2 weeks 1 day ago #322406

Hi,

There is no To because for most emails, you don't want one. For example, the order status notification is sent to the customer so the To has to be set dynamically by HikaShop and you don't want the shop owner to set something for it.
Now I agree that it would be better to have a setting for that email's To somewhere.
In the mean time, the solution I gave before is still the one I would recommend.

Please Log in or Create an account to join the conversation.

Time to create page: 0.080 seconds
Powered by Kunena Forum