Shopping cart after order is not empty

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  • Hikashop Essential
5 months 3 weeks ago #314578

Hello, need help.
After the user makes an order, in their shopping cart all ordered items are still inside the shopping cart. How to make, after ordering users shopping cart to be emptied?
Thank you

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  • MODERATOR
5 months 3 weeks ago #314603

Hi,

Check the setting "clean cart after order is" in the HikaShop configuration. If it's set to "created" then the cart will be emptied directly after the order is created.

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  • Posts: 78
  • Thank you received: 1
  • Hikashop Essential
5 months 3 weeks ago #314625

Hello it is set up to "created". After my test order items are still in a shopping card.
Thank you

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  • Posts: 69940
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  • MODERATOR
5 months 2 weeks ago #314631

Hi,

Then the issue is probably that you have several carts assigned to your user account and when you finished the checkout the next cart got loaded.
To do your test, please first delete all the carts of your user account via the Customers>Carts menu. Then, do a checkout of a cart on your website and it should work fine.

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