Hi,
HikaShop sends two emails to the customer:
- the "order creation notification" email is sent when the order is created, before the payment.
- the "order status notification" email is sent when the order status changes from "created" to "confirmed" when the payment plugin receives the payment notification from the payment gateway.
They can be activated/deactivated via the menu System>Emails. And if you have the Business edition, you can edit them there too.
You're saying that you receive only the first one, and thus, it indicates that the issue is probably with the order status not being changed to confirmed. And if that's the case, then you probably have an issue with your payment plugin not receiving payment notifications:
www.hikashop.com/support/documentation/i...or.html#notification
HIKASHOP ESSENTIAL 49,95€The basic version. With the main features for a little shop.
HIKAMARKETAdd-on Create a multivendor platform. Enable many vendors on your website.
HIKASERIALAdd-on Sale e-tickets, vouchers, gift certificates, serial numbers and more!
MARKETPLACEPlugins, modules and other kinds of integrations for HikaShop
HIKAAUCTION 40€Add-on Create auctions and let your customers bid for products.
ACCESS THE CHECKOUTClick here to access the payment area
