Custom field in order tables

Hi,

That tag seems correct.
Could you provide a screenshot of the settings of your custom field and a screenshot of the HTML of the email where you're adding the tag so that we can see what the situation is ?

Hi,

So you're saying that the tag doesn't work when the order is created by the Harmis app.
We need to proceed methodically to understand where the problem comes from before we could suggest a fix.
1. Could you provide a screenshot of the settings of the comment custom field ?
2. Do you see the custom field "comment" filled in in the order details in the backend for an order coming from Harmis ?
3. Which email are you adding the tag to ? The "order status notification" ? The "order creation notification" ? another one ?
4. If you click on the "preview" button of the email when editing it via the System>Emails button and select an order from the Harmis app, do you see the tag being replaced by the content in the custom field ?
5. You said "some if clauses or some preloads dont work and give an empty result". Is this something the developer of Harmis told you ? Or something you figured out ? Could you elaborate ? Which if clauses or preload code gives an empty result ?

Hi,

Thanks for the information. Let's continue.
1. One possible reason this would happen would be if the comment was added to the order after the order was created. In that case, it would be normal that these emails do not contain the comment since they are sent when the order is created, and not when it is updated.
Could you provide a screenshot of the "history" section of that particular order (you can see it at the bottom of the page when you edit an order via the orders listing in the backend).
2. Could you also provide the PHP code used by harmis to create the order and add to it the comment custom field so that we can better understand what is happening ?
3. One thing you could try is to add the tag {VAR:order.comment} to the HTML of these emails. That will force the display of the content of the custom field in the email, regardless of the display options and restrictions of the custom field. So if the tag is replaced by nothing when the order is created by harmis, it will confirm that the order is created without the custom field provided and that its value is added afterwards, when these emails are already sent. That would explain why the preview on these emails for that order works fine but not the email sent when harmis creates the order.

Hi,

So from your last message additional information, I conclude that it has something to do with the PHP code used to create the order in the harmis integration. We'll need to look at the code to be able to understand what's wrong with it.