shipping address not showing

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1 week 5 days ago #338415

-- HikaShop version -- : 4.4.5

Hey,

I have a problem with the shipping address in my order confirmation email. It shows the invoice address when the order is confirmed through the order. When I manually change the status and check the box to inform the customer, it shows the shipping address correctly. Is this a bug? What info do you need?

Best regards,

RG

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1 week 5 days ago #338418

Hi,

If the shipping address doesn't appear it's usually because there is no shipping method linked to the order.
Is that the case when you get the email without the shipping address ?

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1 week 4 days ago #338421

Hi Nicolas,

There is a shipping address. And it's also visible when I change the status manually and select the inform client checkbox.

This message contains confidential information


Best regards,

RG

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1 week 4 days ago #338422

Hi,

I said "shipping method", not "shipping address".

And yes you can give confidential information like this. However, we would need also information on how to reproduce the problem.

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1 week 4 days ago #338430

This message contains confidential information

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1 week 1 day ago #338471

Hi,

Thanks for the access but unfortunately, I couldn't check much so far.
I tried to follow your instructions.
However, whenever I try to login with the account you provided or register on the checkout, I get a strange page. I tried several times, only to get blocked by admintools and now I can't even access the backend to check things out.
Are you able to login/register on your checkout ?
Could you unban me ?
Maybe you need to provide more precise instructions for me to reproduce the issue ?

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5 days 19 hours ago #338577

Hey Nicolas,

I have unblocked you. Can you try again?
Don't try to login with the checkout but create a new account.

Best regards,
RG

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5 days 5 hours ago #338590

Hi,

Thanks. I was able to proceed to an order.
However, I didn't see the problem. The email had the shipping address.

I wasn't able to change my shipping address during the checkout. I got blocked again while trying.
Could you explain precisely what is wrong where ? And how to reproduce with precise steps so that I don't get blocked ?

The only thing I noted was that the "order status notification" email has been overridden based on the 2.5.0 version of HikaShop. So the code there is a bit old.

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