Invoice does not show parts of the address

  • Posts: 142
  • Thank you received: 3
  • Hikashop Business
1 year 2 months ago #347034

-- HikaShop version -- : 4.7.0
-- Joomla version -- : 4.2.3
-- PHP version -- : 8.0.25

Hi there

On the invoice (shipping invoice) there is one part of the address missing.
Check the file atached for it. The part in the red is not showing up in the invoice.

What do I need to do to make this show on it?

looking forward to hear from someone soon.
Thank you.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 81118
  • Thank you received: 12979
  • MODERATOR
1 year 2 months ago #347036

Hi,

If you created extra custom fields of the table "address", they won't show up in the address display by default.
You need to add the corresponding tag in the "address format" setting, under the Checkout tab of the HikaShop configuration for that to happen.
You can read more about it here:
www.hikashop.com/support/documentation/5...ml#checkout_shipping

Please Log in or Create an account to join the conversation.

  • Posts: 142
  • Thank you received: 3
  • Hikashop Business
1 year 2 months ago #347043

Hi
It shows up correctly in the checkout when customers buy products.
Also the Address format is set correctly. Please check the attached file for it.

The problem is that it does not show up in the invoice or shipping invoice.

others like the (address_bar) that I put in additionally too works fine. It's just the (address_building) that does not show up.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 81118
  • Thank you received: 12979
  • MODERATOR
1 year 2 months ago #347044

Hi,

Go in the menu Display>Views and search for "address_template". You need to have the custom field tag added for the backend template you're using and the frontend template you're using.

Also, could you provide a screenshot of the settings of the custom field and the URL of the shop ?

Please Log in or Create an account to join the conversation.

  • Posts: 142
  • Thank you received: 3
  • Hikashop Business
1 year 2 months ago #347067

Hi

The backend template was not set up correctly!
Now it is working fine.

Thanks

Please Log in or Create an account to join the conversation.

Time to create page: 0.066 seconds
Powered by Kunena Forum