Additional text information in the confirmation email to customer

-- HikaShop version -- : 3.5.1
-- Joomla version -- : 3.8.10
-- PHP version -- : 7.1

Hi,

Half year ago I had added additional text - like the bank account info etc. - inside of the first email which is sent to the customer after purchasing a product. ("open" status) So the customer has the bank account number and delivery details in the email.

But since one of the updates this part is not there anymore in the emails.

Unfortunately I cannot remember how I brought this additional text into the emails.


1. Could you please tell me how to do it again?

2. How to avoid that it will disappear after installing a new verison of Hikashop?
Would be fine if I do not have to repeat this every time again and again...


Thanks a lot

Hi,

I added my own text into the language override among THANK_YOU_FOR_YOUR_ORDER="......"
Now it is there in every confirmation to the customer. (in the Order creation notification + Order status notification).

Normally there is nothing to do. HikaShop already includes the "information" that you entered in the payment method settings in the order creation notification email sent to the customer after the order is created.

...this info is not there in my default Order creation notification Email (without the trick using language override)

The detailed information with Bank Account etc. is visible online after checkout BUT NOT in the Order creation notification Email.
(see Screenshots)

So my question is:
should this detailed bank info be in the "Order creation notification" by default OR not?
If yes - how can I get back the default email configuration?

thanks

I activated the UNPAID checkbox in the Order Status "created"
Now it works, the bank information is there in the order creation notification email.

Perfect, thank you