Pay with points uses virtual coupun.

-- HikaShop version -- : 3.5.1
-- Joomla version -- : 3.8.7
-- PHP version -- : 5.6.36
-- Browser(s) name and version -- : Chrome 70.0.3538.77 (Official Build) (64-bit)

Hi There,

We have configure Userpoints payment plugin and allow users to pay with hikapoints. And we found that it is a bit confusing the users when we set the "use virtual coupon" to "yes". It will not show the payment method. And when we selected other payment method, there are fields that state the points discount and points used, not showing the points balance. But when we set "use virtual coupon" to "no", the payment method appears and clearly stated the points will be used and current balance points.

We look for your update on this issue to reduce the confusion. Thank You.

Hello,

Your issue is coming from the fact that you didn't have added the "USER POINTS" step on your checkout workflow via "Hikashop->System->Configuration->Checkout" after having activated the "Use virtual coupons" option through your user point payment method configuration page.

As explained through the documentation :

If you want to go further with the user points, we will recommend you to access to configuration of the "HikaShop user points" plugin in the Joomla plugin manager.
Thanks to it, you will be able to activate some specific features like a new "checkout workflow step" which can display to the customer the number of points he got and allow him to use or not his points to create a discount. After activating the checkout workflow step, you can add it to the "Checkout Workflow" setting of the HikaShop configuration page.