Order status problem

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  • Hikashop Essential
6 months 4 weeks ago #301824

Order status problem

hello, I just installed a first article to test in download mode!
I configure paypal
when I make the order! I make the payment, the payment is accepted
but the status remains in "order creates" despite the fact that the payment is made and does not go into payment validated?
and in paypal I have a message on the purchase (customer side) "pending confirmation from the customer"? Thank you for your help

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  • MODERATOR
6 months 4 weeks ago #301831

Hi,

You must have activated the enable validation mode setting of the PayPal payment method which allows you to manually validate the payments on PayPal so that the orders can then be confirmed and then the downloads are available.
You'll want to turn off that setting.

PS: please don't post your questions several times.

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