Stripe : successful in test mode not in live mode

  • Posts: 36
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  • Hikashop Business
5 months 2 weeks ago #306157

-- HikaShop version -- : 4.0.3
-- Joomla version -- : 3.9.5
-- PHP version -- : 7.1.28
-- Browser(s) name and version -- : Google Chrome 73.0.3683.103
-- Error-message(debug-mod must be tuned on) -- : Error charge : No such customer: cus_Eu6Mm86Ii0WAyb; a similar object exists in test mode, but a live mode key was used to make this request.

Hi,
I have installed the Stripe payment plugin and successfully tested with the suggested test cards provided by Stripe.
Next I enabled my Live API keys and entered them into the plugin; then I tried a live transaction with my own card but the following error is returned:

Error charge : No such customer: cus_Eu6Mm86Ii0WAyb; a similar object exists in test mode, but a live mode key was used to make this request.

So, I am not sure if this is due to a missing setting in my Stripe account or if I am missing something on my website/Hikashop configuration? Is this something you can assist me with?

I plan to purchase the paid Stripe plugin before new 3D Secure rules in September but I wanted to try the free version now to make sure it works for me!

Many thanks if you can help
Regards
Niamh

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  • MODERATOR
5 months 2 weeks ago #306160

Hello,

Which plugin are you using exactly ?

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 36
  • Thank you received: 1
  • Hikashop Business
5 months 1 week ago #306180

Hi
I am using Stripe (v2)
I want to try it out free before I purchase V3

Sorry, I am not very technical so any guidance you can give me would be much appreciated!

Regards
Niamh

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  • Posts: 23751
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  • MODERATOR
5 months 1 week ago #306182

Hello,

Stripe V2 plugin store the Stripe Customer ID in the user object (in the database), under the serialize "user_params" column.
While the plugin do not make the difference between development and production environment, the customer made for your tests are also used for the production.
So you need to clean the "user_params" for these users so they won't have any stripe account id anymore and the plugin will re-create them in production environment.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: nmanek

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  • Posts: 36
  • Thank you received: 1
  • Hikashop Business
5 months 1 week ago #306209

Thanks so much Jerome

That worked perfectly! Just to be specific for other users who might be reviewing the forum it is the table:
xxxx_hikashop_user

Regards
Niamh

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