Payfast Payment Plugin NOT completing order or generating invoice?

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  • Hikashop Business
3 weeks 2 days ago #310371

-- HikaShop version -- : 4.2.1
-- Joomla version -- : 3.9.10
-- PHP version -- : 7.2

We are using the Payfast payment plugin and in test mode the site completes the orders and the site then changes the orders to confirmed and generates an email with invoice number.

Once we took the site live and disabled test mode, Payfast generates and email informing us of the funds received, but the site does not complete the order?

The only email generated is "Order created" even after we receive the payment confirmation from Payfast?

We have checked in the payment plugin settings and the settings are displayed correctly from what we could determine from the forum posts?

Is there something amiss?

How do we resolve this issue?

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3 weeks 2 days ago #310374

Hi,

Your website is in maintenance:
monosnap.com/file/RzWhL7CECPlK2T90jzhGRXxyc94ACi
Because of that, when the payment gateway sends the payment notification to your website, it gets back that same page instead of passing the payment notification to the PayFast plugin so that it can confirm the order.
So it could be linked to that.
Now, if you confirm that even with the website in maintenance, the orders are confirmed automatically after the payment in test mode then there must be something on the PayFast end. For example, maybe the funds are waiting aproval there ? So you should check with the support of the PayFast payment gateway that everything is ok with your merchant account in live mode.

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  • Posts: 13
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  • Hikashop Business
2 weeks 5 days ago #310501

Thank you for the reply.

We have contacted Payfast and escalated the issue with their support team.

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  • Hikashop Business
2 weeks 3 days ago #310584

We received the following reply from Payfast after they tested the installation:

It seems there is a new version of the payment plugin available.


Good morning,

Kindly ensure that you update to the latest version of the PayFast module download our latest version of Hikashop that is available on github.com/PayFast/mod-hikashop .

Hopefully, that will solve your problem.

Let me know if you need anything else.
Regards,
Nancy S

PayFast (Pty) Ltd.
www.payfast.co.za
021 300 4455

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2 weeks 3 days ago #310588

Hi,

Then, you could try what they recommend and download this version of the PayFast plugin github.com/PayFast/mod-hikashop/releases (you'll have to reconfigure your payment method).

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