Payment method not show on checkout - specific access level

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  • Hikashop Business
3 years 1 week ago #331908

I created a product with a specific access level and assigned a payment type to be only available to that same access level.
However when I check out (logged and belong to the usergroup that has that access level) but that payment type does not show.

The payment type is "Check" and is missing as an option. Please help


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  • MODERATOR
3 years 1 week ago #331912

Hi,

There are two likely reasons:
- the user account you're logged in with isn't in one of the user groups checked in that setting
- the payment method doesn't appear because of some other setting in it. For example, if you've selected a zone in the payment method's "zone" setting and that the address of the current user isn't in that zone.

To check if it's the first reason or not, set the "access level" of the payment method to "all" and refresh the checkout page.
If you now see it there, then there is a problem with the user groups of the user you're logged in with for yout test.
If you still don't see it, then it's not linked to the "access level" but another setting of the payment method.

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