shipping and payment option not found

  • Posts: 14
  • Thank you received: 0
  • Hikashop Business
1 month 1 day ago #332661

-- HikaShop version -- : 4.4.2
-- Joomla version -- : 3.9.26
-- PHP version -- : 7.4.9
-- Browser(s) name and version -- : google chrome
-- Error-message(debug-mod must be tuned on) -- : when site is in usd the payment gateway of paypal working. but when site main currency in INR unable to found shipping and payment option when checkout.

when site is in usd the payment gateway of paypal working.
but when site main currency in INR unable to found shipping and payment option when checkout.

but collect on delivery showing

what i am doing wrong. Please

Please Log in or Create an account to join the conversation.

  • Posts: 73081
  • Thank you received: 11164
  • MODERATOR
1 month 1 day ago #332663

Hi,

There are two things :
- in each payment and shipping methods, you have the "currencies" setting where you can restrict them to only some currencies. So if you want the payment and shipping methods to appear all the time, you want to make sure that this setting is empty.
- Most payment methods don't support all the currencies. Here is the list of currencies supported by PayPal:
developer.paypal.com/docs/reports/sftp-r...upported-currencies/
You can see that INR is not listed there and so it's normal that the PayPal payment methods won't appear when the current currency is INR.
You could unpublish the INR currency and keep it "displayed" so that the customers could still see your products in the INR currency, and then, on the checkout, the currency would automatically change to the "main currency" of your website (which would have to be USD).
Or you could configure instead another payment method with a payment gateway which supports the INR currency.

Please Log in or Create an account to join the conversation.

  • Posts: 14
  • Thank you received: 0
  • Hikashop Business
1 month 1 day ago #332680

Thank you very much.

If i go for upgrade to business then hikashop business will come with anytype of indian payment gateway?

please suggest

Please Log in or Create an account to join the conversation.

  • Posts: 73081
  • Thank you received: 11164
  • MODERATOR
1 month 1 day ago #332683

Hi,

No. You'll get the same payment plugins you already have with the Starter edition.
For example, you have the Pay U india payment plugin which is made specially for Pay U India and thus is for the Indian market.

Please Log in or Create an account to join the conversation.

  • Posts: 14
  • Thank you received: 0
  • Hikashop Business
1 month 22 hours ago #332692

nicolas wrote: Hi,

No. You'll get the same payment plugins you already have with the Starter edition.
For example, you have the Pay U india payment plugin which is made specially for Pay U India and thus is for the Indian market.



i did not find Pay U India plugin in starter . where i can download or test pay u india plugin?

regards

Please Log in or Create an account to join the conversation.

  • Posts: 14
  • Thank you received: 0
  • Hikashop Business
1 month 22 hours ago #332694

sorry i found it . Thank you

Please Log in or Create an account to join the conversation.

  • Posts: 14
  • Thank you received: 0
  • Hikashop Business
1 month 18 hours ago #332697

i activated payuindia plugin and entered testmode credentials and published

but when i checkout its giving error.

i have verified everything but not able to find the problem


please see attachments



Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 14
  • Thank you received: 0
  • Hikashop Business
1 month 17 hours ago #332704

found wrong url for test mode in the plugin

in plugin url is for testmode

test.payu.in/_payment

but as per payu.in

its

sandboxsecure.payu.in/_payment


so changed to

sandboxsecure.payu.in/_payment

now some error occured problem solved

but getting the following error

"unable to get payment data"

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 73081
  • Thank you received: 11164
  • MODERATOR
1 month 17 hours ago #332702

Hi,

No the URL is correct.
If you check here: devguide.payu.in/docs/developers-guide/c...heckout-integration/ you can see that we're using the correct URL. The URL you put there is for another API this plugin doesn't support.
This error actually indicates that some of the data sent to PayU is invalid.
But it's hard to say what it is with that error message.
If you check in the link I gave, it list all the fields that must be sent.
You can see that fields have length limits.
So for example, if you're testing with an email address with more than 50 characters, or the shipping address of your order doesn't have a phone number, PayU would output that error message.
As I don't know the exact data of your order I can't say what is the problem exactly.
I would recommend you to ask with PayU support, they should be able to look at their logs to tell you what's wrong.
And also, if you can provide a screenshot of the details of your order from the backend of HikaShop, we could compare it against the documentation to tell you what's missing.

Last edit: 1 month 17 hours ago by nicolas.

Please Log in or Create an account to join the conversation.

  • Posts: 14
  • Thank you received: 0
  • Hikashop Business
1 month 12 hours ago #332711

sir


i restored url and tested again

plz check attachment


Attachments:
Last edit: 1 month 12 hours ago by boppana.

Please Log in or Create an account to join the conversation.

  • Posts: 3208
  • Thank you received: 425
  • MODERATOR
4 weeks 2 days ago #332718

Hello,

The most simple to have some clues is to switch ON the Debug mode and to look into your payment log file .

Then if you don't know how to "read" the log, you can send it to us via our Contact us form, with an Url link to this topic.
Regards

Last edit: 1 month 11 hours ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 73081
  • Thank you received: 11164
  • MODERATOR
4 weeks 1 day ago #332764

Hi,

If I look at the details of your order, I can see that there is no shipping address.
PayU India requires a shipping address.
So either you activate the "Force shipping for virtual / weightless items" setting in the HikaShop configuration or you set a weight in your test product so that the shipping address will be asked during the checkout and PayU India will get the information.
That should help with the error message.
I would also recommend you contact PayU India merchant support. They should be able to tell you the exact issue with the payment request instead of the generic message that you get as a customer because maybe there is another issue than just the shipping address being missing and we don't know what it is yet.

Please Log in or Create an account to join the conversation.

  • Posts: 14
  • Thank you received: 0
  • Hikashop Business
1 week 23 hours ago #333417

finally pau india working in live. ( not working in test) but after payment returning to blank page. it should be like thanks for order and you can see your order details here


how i can setup that?
i have mention return url in configuration

regards

Please Log in or Create an account to join the conversation.

  • Posts: 73081
  • Thank you received: 11164
  • MODERATOR
1 week 16 hours ago #333422

Hi,

What is the URL of the blank page you're returned to?
Could you activate the "error reporting" and "debug mode" settings of the joomla configuration and try again ? It might then display some error message on that blank page which would help us understand what's going on.

Please Log in or Create an account to join the conversation.

Time to create page: 0.108 seconds
Powered by Kunena Forum