URGENT: major error, site down Barclays?

  • Posts: 47
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  • Hikashop Business
5 months 1 week ago #338816

-- url of the page with the problem -- : shop.conformance.co.uk
-- HikaShop version -- : 4.4.5
-- Joomla version -- : 3.10.5
-- PHP version -- : PHP 7.4.27
-- Browser(s) name and version -- : Firefox 96.0.1
-- Error-message(debug-mod must be tuned on) -- : Oh, dear, we have a 0
Failed to start the session because headers have already been sent by "/.../.../www/..../public_html/plugins/hikashoppayment/barclays/barclays.php" at line 17.

Hi,

We've just discovered this error on our site.

Oh, dear, we have a 0
Failed to start the session because headers have already been sent by "/..../...../www/....../public_html/plugins/hikashoppayment/barclays/barclays.php" at line 17.

It looks like something to do with Barclays plugin, but not sure what it means.

Any help appreciated.

Regards

Duncan
(Apologies this is in the wrong category - please move if poss)

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DunxMax

The more we learn the less we know.
Last edit: 5 months 6 days ago by Philip.

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  • Posts: 47
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  • Hikashop Business
5 months 1 week ago #338828

It's OK, I've fixed it.

Flushed the cache on the server.

D


DunxMax

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5 months 6 days ago #338847

Hello,

Happy to read that you solve your issue, but note this plugin wasn't develop by the HikaShop team, and so next time the most easy way will be to contact the plugin creator.

Regards

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  • Posts: 47
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  • Hikashop Business
2 months 4 weeks ago #340506

Hi

I'm sorry to raise this ticket again, but I have just had the same problem with the ePDQ for Hikashop plugin - ie it's caused an error message in the shop and the shop has gone down. Refreshing the site cache at the host resolves it.

The reply on this issue suggests I need to contact the developer, but I've just been on Joomla Extensions and it's not even possible to download the plugin anymore, let alone contact the developer.

I also investigated Customweb and they don't seem to have a plugin anymore for ePDQ for Hikashop.

So, now I feel a bit concerned about this. There seems to be no official payment plugin for Barclaycard and the one I'm using keeps causing my site to crash. I haven't upgraded to Joomla 4.0 so am therefore even more concerned about what will happen then.

I'm not a coder, but I don't mind changing code if I need to do it.

I really need some help and advice on how I can resolve this issue permanently.

Kind Regards

Duncan


DunxMax

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  • MODERATOR
2 months 4 weeks ago #340507

Hi,

This error means that the code in the plugin doesn't support recent versions of PHP. Your issue probably started since upgrading to PHP 7.4.
Well, if the developer stopped supporting the plugin, we could potentially take it and rerelease it and maintain it.
However, this is not authorized by their license: www.sellxed.com/en/software-license-agreement
So before doing anything we need to talk to them and see what they agree on.
I've sent them a message to enquire about their position.

I invite you to do the same on your end.

As a quick fix, you should clear your website cache and turn off the "error reporting" setting of the Joomla configuration. That way, the warning message triggered by some old code in the plugin won't lead to that fatal error message.

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  • Posts: 47
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  • Hikashop Business
2 months 4 weeks ago #340508

Hi Nicholas,

Thanks for your reply.

I'm not sure "eQPD for Hikashop" was made by sellxed. There's no reference for the developer anywhere in the plugin I didn't set the shop up initially so I don't really know much about the plugin at all.

The worrying thing about error reporting is that it's already set to "none".

Regards

D


DunxMax

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  • Posts: 47
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  • Hikashop Business
2 months 4 weeks ago #340541

Further to my above message, I have now contacted sellxed.

Can you keep me up to date if you get a reply.

Thanks

Duncan


DunxMax

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2 months 4 weeks ago #340546

Hi,

I got a reply, but the person didn't seem to understand what I meant.
Could you provide a copy of the plugin to contact AT hikashop DOT com so that I can check the content of the package ? Maybe there is information somewhere to confirm who developed this and what is the license, etc.

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