Stripe payment plugin stopped working

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  • Hikashop Business
3 months 1 week ago #340222

-- url of the page with the problem -- : cammodeltools.com
-- HikaShop version -- : 4.5.0
-- Joomla version -- : 3.10.6
-- PHP version -- : 7.4.18
-- Browser(s) name and version -- : Chrome latest

Hello,
today I got aware that the Stripe Payment plugin stopped working.
A customer could not pay, and with my test user I cant either.
First I get a page on my site stating STRIPE_PLEASE_WAIT together with a blue button labeled "Submit Paymernt".

If I click on that button I only get a blank page.
When completing checkout it shows normally the Stripe spinner, but nothing happens ...

Any help and support in much appreciated ... and it is a bit urgent ...

I forgot to mention I use the payment interface 3d secure ...

Thanks in advance for a speedy help
Sven Mitscherlich

Last edit: 3 months 1 week ago by sven.mitscherlich.

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3 months 1 week ago #340224

Hello,

Please open your browser web console (ctrl+shit+i OR F12) in order to see if you have any JavaScript error or a message from the Stripe JS Library.
The message "STRIPE_PLEASE_WAIT" is mostly an error with the JS which block the script processing and do not finish the loading of Stripe Elements.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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  • Posts: 8
  • Thank you received: 1
  • Hikashop Business
3 months 1 week ago #340233

Hello Jerome,
thanks for that speedy hint in the right direction ...

And yes there was a big error ... a componenet I installed recently produced that errror ... JCHoptimize. This component optimizes the loading of js, css and images ... the main problem was that this component started to put some js to a CDN network ... including the ones from stripe.com.

Stripe does not allow to cache their scripts ... for obvious reasons ;)

All in all I uninstalled that JCHoptimize crap cleaned caches anf it is working again ...

ind regards
Sven

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