Stripe Connect : Unknown error

  • Posts: 71
  • Thank you received: 3
  • Hikamarket Multivendor Hikashop Business
1 month 1 week ago #341773

-- HikaShop version -- : 4.5.1
-- Joomla version -- : 3.8.6
-- PHP version -- : 5.6.40
-- Browser(s) name and version -- : Chrome à jour
-- Error-message(debug-mod must be tuned on) -- : PHP Warning:  Cannot modify header information - headers already sent by (output started at xxx/plugins/hikashoppayment/stripeconnect/stripeconnect.php:648) in xxx/libraries/src/Input/Cookie.php on line 100
PHP Warning:  Cannot modify header information - headers already sent by (output started at xxx/plugins/hikashoppayment/stripeconnect/stripeconnect.php:648) in xxx/libraries/joomla/session/handler/joomla.php on line 110

Hello,

We have an issue with the Stripe payment : for a 3D Secure payment, after the customer has validated the payment and then is sent back to our site, the confirmation page is not displayed.
It stays on the payment page with the waiting icon turning, and a "unknown error" message finally appears. (see attachment, with a stripe test card number).

In our log, here are the two errors we have :
[19-May-2022 16:27:57 Europe/Paris] PHP Warning:  Cannot modify header information - headers already sent by (output started at xxx/plugins/hikashoppayment/stripeconnect/stripeconnect.php:648) in xxx/libraries/src/Input/Cookie.php on line 100
[19-May-2022 16:27:57 Europe/Paris] PHP Warning:  Cannot modify header information - headers already sent by (output started at xxx/plugins/hikashoppayment/stripeconnect/stripeconnect.php:648) in xxx/libraries/joomla/session/handler/joomla.php on line 110

Everything is up-to-date, hikashop, hikamarket and the Stripe plugin.

Thanks for your help.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 25322
  • Thank you received: 3918
  • MODERATOR
1 month 1 week ago #341780

Hello,

Can you please enable the debug mode in the StripeConnect plugin in order to get logs in the "HikaShop payment log file" ?
In the mean time we will try to reproduce your issue in our end.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 71
  • Thank you received: 3
  • Hikamarket Multivendor Hikashop Business
4 weeks 8 hours ago #342050

Hello Jerome,

The payment log file has no new record, whereas the debug mode is enabled in the stripe connect plugin (and in joomla config too).

Thanks for your help

Marina

Please Log in or Create an account to join the conversation.

  • Posts: 25322
  • Thank you received: 3918
  • MODERATOR
3 weeks 6 days ago #342053

Hello,

We would need a link to your website and a test account in order to see the issue ourself (try with a Stripe test card and see the activity network with the Stripe gateway)
Please use the "contact us" form (with a link to that forum thread) to send us such kind of private information.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 71
  • Thank you received: 3
  • Hikamarket Multivendor Hikashop Business
3 weeks 6 days ago #342062

Thanks Jerôme, message sent !

Please Log in or Create an account to join the conversation.

Time to create page: 0.066 seconds
Powered by Kunena Forum