Hi,
I suppose the issue is a logic issue.
If you configure the user points to be added as a virtual coupon ( it's the case by default), the points payment is added directly to the cart as a negative fee corresponding to the total amount. However, the payment fee is calculated after that, and since the total amount is 0, 5% of 0 is still 0 and thus no payment fee is added.
Could you provide a screenshot of all the settings of your _user points payment method so that we can get a better idea of the situation to reproduce it on our end ?
HIKASHOP ESSENTIAL 49,95€The basic version. With the main features for a little shop.
HIKAMARKETAdd-on Create a multivendor platform. Enable many vendors on your website.
HIKASERIALAdd-on Sale e-tickets, vouchers, gift certificates, serial numbers and more!
MARKETPLACEPlugins, modules and other kinds of integrations for HikaShop
HIKAAUCTION 40€Add-on Create auctions and let your customers bid for products.
ACCESS THE CHECKOUTClick here to access the payment area
