Stripe V3 - Unknown Error

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10 months 4 weeks ago #351950

-- url of the page with the problem -- : www.skalarki-electronics.com/en/onlineshop/category.html
-- HikaShop version -- : 4.7.2

Hi
Since yesterday my customers can't pay due to "unknown Error"
I have latest plugin downloaded yesterday but nothing changed.
Urgent help needed, please.

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10 months 4 weeks ago #351961

Hello,

Please provide more details regarding your Stripe Connect configuration and the nature of the error (where & when you got that "Unknown Error").

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 57
  • Thank you received: 2
10 months 4 weeks ago #351980

At the payment page, where custoemr needs to complete card details. The message is right under card number text box appears after completing all card details. no more info or other messages. Data process is not even triggered as there is nothing on other end in Stripe admin panel.

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  • Posts: 26000
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  • MODERATOR
10 months 4 weeks ago #351996

Hello,

Some elements are still pending :

Please provide more details regarding your Stripe Connect configuration and the nature of the error (where & when you got that "Unknown Error").


If you have the credit card elements from Stripe, it means that the JS library is loaded ; but it also means that Stripe API is returning (in JavaScript) an error which is not currently handled by the plugin (so a generic error message is displayed).
Details of your configuration would still help ; and for the rest, it would need to analyse the content returned by the API ; and the way depends on how your plugin is configured.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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